Dave Deschenes
Enfield,CT
Summary
Adept Professional Services Engineer with a proven track record at NICE Systems, enhancing operational efficiencies and spearheading innovative solutions. Skilled in system analysis and interpersonal communication, I excel in strategic planning and mentoring, significantly improving project completion rates and team capabilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Professional Services Engineer
NICE Systems
07.2012 - 04.2020
- Optimized installation processes for various NICE voice integrated systems.
- Ensure multiple extensive projects are completed promptly through collaboration with NICE and customer teams.
- Mentor junior PSEs and offer support during challenging tasks.
Associate Engineer
IKON Office Solutions
06.2001 - 07.2012
- Utilized expertise in PC services to enhance operational efficiency.
- Oversaw deployment and maintenance of more than 20,000 PCs using LANDesk.
- Captured visual documentation for installing equipment.
- Traveled to remote sites for server and PC problems
- Configured network printers to improve functionality.
- Administered routine servicing and implemented phone alterations in Nortel PBX through MAT.
- Implemented Microsoft's User State Migration Tool to facilitate the lease return process.
LAN Admin/Customer Service Call Center Representative
Travelers Insurance Companies
Hartford, CT
01.1999 - 06.2001
- Conducted user provisioning tasks including password resets in NT/2000 environments.
- Implemented solutions for print cue problems.
- Conducted recovery of lost user information.
- Offered extensive support for VPN and dial-up configurations.
- Contributed to creation and implementation of internal website for LAN Pocket.
- Assisted in evaluating new ticketing system updates.
- Monitored servers for minor problems (stopped services, print spooler, IIS, etc.).
Education
Computers
Porter And Chester Institute
Enfield, CT12-2001
Skills
- Analytical Thinking
- Data visualization
- System analysis
- Interpersonal Communication
- Database Administration
- Innovative Problem Solving
- Strategic planning
- Initiative-Driven Professional
- Adaptive Solution Development
Certification
8.8 LANDesk Admin
Dell Certified
Lenovo Certified
A+ Certified
MCP 70-210
NICE Certifications:
- Certified NICE Migrations
- Certified NICE IA
- Certified NP 3.5
- Certified NIM 4.1
- Certified Engage 6.x
- Certified RTS 6.x desktop tagging and triggering
- Certified RTS 6.x NIM integration fundamentals
- Certified NICE Media interconnect
- Certified NICE Encryption Engage/NIM
- Certified NICE Playback Portal Engage/NIM
- Certified Cisco Active with Engage/NIM
- Certified Avaya Active/Passive with Engage/NIM
- Certified NICE Implementation Engineer (NCIE) - For NICE Engage R6.x
- Certified NICE Engage Platform R6.x Multiple Data Centers
- Certified NICE Real Time Authentication R6.x Fundamentals
- Certified NICE Nexidia DEF
- Certified NICE QC 2.0
Timeline
Professional Services Engineer
NICE Systems
07.2012 - 04.2020
Associate Engineer
IKON Office Solutions
06.2001 - 07.2012
LAN Admin/Customer Service Call Center Representative
Travelers Insurance Companies
01.1999 - 06.2001
8.8 LANDesk Admin
Dell Certified
Lenovo Certified
A+ Certified
MCP 70-210
NICE Certifications:
- Certified NICE Migrations
- Certified NICE IA
- Certified NP 3.5
- Certified NIM 4.1
- Certified Engage 6.x
- Certified RTS 6.x desktop tagging and triggering
- Certified RTS 6.x NIM integration fundamentals
- Certified NICE Media interconnect
- Certified NICE Encryption Engage/NIM
- Certified NICE Playback Portal Engage/NIM
- Certified Cisco Active with Engage/NIM
- Certified Avaya Active/Passive with Engage/NIM
- Certified NICE Implementation Engineer (NCIE) - For NICE Engage R6.x
- Certified NICE Engage Platform R6.x Multiple Data Centers
- Certified NICE Real Time Authentication R6.x Fundamentals
- Certified NICE Nexidia DEF
- Certified NICE QC 2.0
Computers
Porter And Chester Institute
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