Dave ETIENNE
Orlando,FL
Summary
Experienced Customer service professional with strong leadership and relationship-building skills. History of being an effective team member with multiple employee of the month awards. Quick on my feet in the process of doing daily duties. Over 3 years in hospitality and over 5 years in retail experience.
Professional with experience in food service industry, prepared for this role. Strong focus on team collaboration, flexibility, and achieving results. Reliable in fast-paced environments, skilled in communication, multitasking, and customer service. Known for maintaining high standards and adapting to changing needs effortlessly.
Dedicated Food Runner successful at working with different types of personalities and experienced in working in high-end restaurants.
Overview
11
11
years of professional experience
Work History
Food Runner
STK Orlando
08.2018 - Current
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
- Delivered food items to tables ensuring each restaurant patron received correct order.
- Answered questions from restaurant patrons regarding menu items.
- Provided exemplary customer service to every patron according to STK guidelines.
Valet Supervisor/ Bellman
Rosen Centre Hotel
09.2015 - Current
- Provided exceptional service to all guest by assisting them in an efficient, courteous and professional manner.
- Assisted guest with loading and unloading luggage, and provided general information about the hotels various facilities and events.
- Parked and retrieve customer vehicles in specified areas in a safe and efficient manner.
- Promoted courteous treatment of customer and resolved guest service issues.
Sales Associate
Nike Clearance Store/Puma
08.2014 - 09.2015
- Greeted customers and ascertained customers' needs.
- Answered questions regarding the store and its merchandise.
- Prioritized and accomplished wide range of tasks each shift.
- Prepared merchandise for sales floor.
- Helped customers with questions, problems and complaints in person and via telephone.
- Worked collaboratively in team environment.
Education
Associate of Arts - Sports Management
Valencia College
Orlando, FL2019
Skills
- Strong verbal communication
- Conflict resolution
- Self-motivated
- Team leadership
- Team- focused
- Food preparation
- Meal delivery
- Heavy lifting
- Food running
- Stocking and replenishing
- Timely food delivery
- Sale expertise
- Cash handling
- Retail sales
- Customer-oriented
- Consistently meets sales goals
- Attention to detail
- Foodservice
- Kitchen communication
- Food presentation
- Restaurant etiquette
- Effective multitasking
- Strong work ethic
- Teamwork and collaboration
Timeline
Food Runner
STK Orlando
08.2018 - Current
Valet Supervisor/ Bellman
Rosen Centre Hotel
09.2015 - Current
Sales Associate
Nike Clearance Store/Puma
08.2014 - 09.2015
Associate of Arts - Sports Management
Valencia College
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