Dave Galassi
East Syracuse,NY
Summary
Driven Commercial Sales Manager with many years of experience. Devoted to training a team for excellence and leading by example. Proficient at maintaining relationships with clients and explaining marketing tactics to a large team of efficient salesmen.
Overview
7
7
years of professional experience
1991
1991
years of post-secondary education
1
1
Certification
Work History
Commercial Sales Manager
Auto Zone Auto Parts
Cicero, New York
11.2025 - Current
- Managed daily sales operations for auto parts and accessories.
- Assisted customers with product selection and inventory inquiries.
- Collaborated with team to maintain organized merchandise displays.
- Trained new staff on customer service protocols and store procedures.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Maintained effective customer communications and built strong customer relationships.
- Maintained relationships with existing clients by providing superior customer service.
- Developed and implemented strategies for expanding customer base.
- Recruited, trained, coached, and managed sales personnel.
- Analyzed data to identify areas of improvement in the organization's sales process.
- Visited and investigated local companies to determine and meet exact needs.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
Store Manager of Operations
Auto Zone Auto Parts
Syracuse, New York
09.2018 - Current
- Supervised daily store operations and maintained effective team communication.
- Managed inventory levels and organized stock for optimal accessibility.
- Trained new employees on procedures and customer service standards.
- Conducted regular inspections to ensure compliance with safety protocols.
- Handled customer inquiries and resolved issues promptly and professionally.
- Analyzed sales trends to optimize product placement and inventory management.
- Resolved customer complaints promptly and professionally.
- Monitored stock levels regularly to avoid out-of-stock situations.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Identified areas of improvement in store operations processes.
- Developed and maintained store policies, procedures and operations manual.
- Ensured compliance with all safety regulations and company policies.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Created weekly schedules for staff members according to business needs.
- Maintained records of daily transactions using point-of-sale systems.
- Assisted customers in finding the products they needed quickly and efficiently.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Ensured that store was clean and organized at all times.
- Organized promotional events such as special sales or discounts.
- Implemented effective cost-control measures to maximize profitability.
- Managed inventory levels and ensured accurate ordering of merchandise.
- Conducted monthly meetings with staff to discuss operational issues or changes.
- Developed relationships with vendors to negotiate better prices on supplies.
- Reviewed financial statements including profit and loss reports.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Collaborated with senior management on long-term strategic planning initiatives.
- Recruited, trained and managed a team of 20+ employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Updated and maintained store signage and displays.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Education
Hoffman Estates HS
Hoffman, ILSkills
- Customer relationship management
- Sales strategy development
- Inventory management
- Data analysis
- Product knowledge
- Point-of-sale systems
- Team building
- Vendor negotiation
- Performance evaluation
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Training and development
- Commercial strategy development
- Talent recruiting
- Forecasting
- Account management
- Customer service
- Training and mentoring
- Commercial sales experience
- Sales skills
- Effective customer communication
- Detailed business plans
- Prioritization
- Commercial strategy implementation
- Route planning
- Sales documentation
- Sales pipeline management
- Service delivery coordination
- Performance reviews
- Written and verbal communication
- Commercial sales practice
- Sales forecasting
- Returns processing
- Sales reporting
- Rapport and relationship building
- Continuous improvement
- Problem-solving abilities
- Profit maximization
- New business development
- Task prioritization
Certification
- Parts Expert Certified
- Shrink Award
- 2 Customer service awards
- 1 of which was a Divisional award
- Several management training certificates
Timeline
Commercial Sales Manager
Auto Zone Auto Parts
11.2025 - Current
Store Manager of Operations
Auto Zone Auto Parts
09.2018 - Current
Hoffman Estates HS