Dave Garner
Buckley,WA
Summary
Accomplished Used Car Director at Larson Automotive Group, adept in managing operations and customer relationship management. Increased sales through strategic pricing and market research, enhancing customer retention and satisfaction. Demonstrated problem-solving prowess and a knack for vehicle appraisal, achieving notable operational efficiencies and fostering strong team dynamics.
Overview
42
42
years of professional experience
Work History
Used Car Director
Larson Automotive Group
01.1998 - 03.2024
- Implemented efficient reconditioning processes that reduced turnaround time on incoming vehicles while maintaining high-quality standards.
- Increased used car sales by implementing strategic marketing initiatives and optimizing inventory management.
- Optimized trade-in evaluation procedures to maximize value for both dealership and customers, improving customer retention rates.
- Organized promotional events that attracted new customers and increased brand visibility in the local community.
Manager
Showtime Auto Sales
03.1997 - 12.1997
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Used Car Manager/Sales Manager
Larson Chrysler Jeep
10.1996 - 03.1997
- Developed strong relationships with customers, resulting in increased repeat business and customer satisfaction.
- Developed comprehensive training programs for new hires that facilitated quick integration into the team''s existing dynamic structure.
- Introduced innovative sales techniques that resulted in higher closing ratios for the sales team.
- Utilized advanced analytics tools to evaluate sales data, enabling informed decision-making regarding inventory management and pricing strategies.
General Manager
Larson VW of Tacoma
04.1996 - 10.1996
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Used Car Manager/Sales Manager
Larson Dodge In Puyallup
09.1992 - 04.1996
- Implemented efficient processes for used car appraisals, streamlining operations and improving turnaround times.
- Oversaw a team of sales professionals, providing coaching and guidance to enhance performance and achieve sales targets.
- Drafted sales contracts and warranty documents to facilitate sales transactions.
- Assisted with vehicle appraisals and location of desired vehicles for purchase.
Assistant to the Used Car Manager
Larson Dodge In Puyallup
05.1989 - 09.1992
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Service Advisor
Larson Dodge In Puyallup
03.1988 - 05.1989
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Parts Counter Person
Larson Dodge In Puyallup
02.1985 - 03.1988
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Sales & Service Lot Attendant
Larson Dodge
01.1982 - 02.1985
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Education
Automotive Mechanics
Green River Community College
Auburn, WA06.1984
Skills
- Pricing strategy
- Managing operations
- Customer Relationship Management
- Vehicle appraisal
- Market Research
- Problem-Solving
Timeline
Used Car Director
Larson Automotive Group
01.1998 - 03.2024
Manager
Showtime Auto Sales
03.1997 - 12.1997
Used Car Manager/Sales Manager
Larson Chrysler Jeep
10.1996 - 03.1997
General Manager
Larson VW of Tacoma
04.1996 - 10.1996
Used Car Manager/Sales Manager
Larson Dodge In Puyallup
09.1992 - 04.1996
Assistant to the Used Car Manager
Larson Dodge In Puyallup
05.1989 - 09.1992
Service Advisor
Larson Dodge In Puyallup
03.1988 - 05.1989
Parts Counter Person
Larson Dodge In Puyallup
02.1985 - 03.1988
Sales & Service Lot Attendant
Larson Dodge
01.1982 - 02.1985
Automotive Mechanics
Green River Community College
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