Dave Gentles
Oakland Park
Summary
Dedicated Technician with extensive experience at AT&T, excelling in fiber network installation and maintenance. Proven ability to enhance customer satisfaction through effective troubleshooting and prompt support. Skilled in equipment repair and preventive maintenance, demonstrating strong attention to detail and exceptional communication skills. Committed to minimizing disruptions and improving service quality.
Overview
11
11
years of professional experience
Work History
Technician
AT&T
04.2011 - 11.2021
Commercial and residential Installation and maintenance of fiber and coaxial networks… Extensive knowledge of fiber networks and operations.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Education
Computer And Information Sciences
Knox College
Jamaica WI07.1996
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation and reporting
- Equipment maintenance
- System troubleshooting
- Repair services
- Equipment Repair
- Tech-Savvy
- System Tests
Timeline
Technician
AT&T
04.2011 - 11.2021
Computer And Information Sciences
Knox College
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