PROFESSIONAL SUMMARY Customer Success Manager/Scrum Master/Product Owner/Project Management/: With extensive experience in co-coordinating with Business and IT teams across all phases of software development life cycle. Knowledge and experienced in Software Development Life Cycle (SDLC) like Waterfall & SAFe Agile methodology. Expertise in gathering, analyzing, and documenting user cases, business requirements and developing business requirement documents and functional requirement Specifications. Experienced in writing, implementing, and maintaining traceability matrices for baseline documents. Experience in development documents such has scope document, requirements document, design document, testing plan document, project schedule, work breakdown structure and user cases. Have scheduled, planned, managed resources, administered project changes, tracked implementation, planned, and executed quality assurance reviews from day one of the project. Experienced in Safe Agile framework where include SAFe agile methodologies and ceremonies. Performed in risk assessments, implemented project, lessoned learned, peer reviews and presented reports to executive management. Working on AWS Amazon training and certification Possess multi-industry business analysis, people management, process improvement/reengineering. Excels in managing and leveraging client relationships as well as solving complex problems in high pressure environments. Documenting functional and nonfunctional requirements Participated in 5 Scrum teams working on implementing Agile methodologies and Scrum ceremonies to facilitate the on-time product delivery with co-workers and stakeholders. Participated in 5 daily Scrum DSU calls were bridge communication among various technology teams and continuous improvement initiatives Participated in multiple SAFE Agile PI events to develop business goals with the business content, Roadmap and vision, plus to capture the top features in the Program Effective & Excellent communication skills with Co-workers, peers and stakeholders Good organizational skills 12 plus years in healthcare management experience Scheduled deployment plans for implantation Created defect report Created Deep Dive Analysis reports for numerous projects Collaborated with customer outside and internal customers on reporting requirements
Project Management Certification
Certified Safe 5.0 Agilist
Certified Safe 5.0 Scrum Master
Certifies Safe 5.0 Product Owner\Project Manager