Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dave Giroski

Frederick,MD

Summary

PROFESSIONAL SUMMARY Customer Success Manager/Scrum Master/Product Owner/Project Management/: With extensive experience in co-coordinating with Business and IT teams across all phases of software development life cycle. Knowledge and experienced in Software Development Life Cycle (SDLC) like Waterfall & SAFe Agile methodology. Expertise in gathering, analyzing, and documenting user cases, business requirements and developing business requirement documents and functional requirement Specifications. Experienced in writing, implementing, and maintaining traceability matrices for baseline documents. Experience in development documents such has scope document, requirements document, design document, testing plan document, project schedule, work breakdown structure and user cases. Have scheduled, planned, managed resources, administered project changes, tracked implementation, planned, and executed quality assurance reviews from day one of the project. Experienced in Safe Agile framework where include SAFe agile methodologies and ceremonies. Performed in risk assessments, implemented project, lessoned learned, peer reviews and presented reports to executive management. Working on AWS Amazon training and certification Possess multi-industry business analysis, people management, process improvement/reengineering. Excels in managing and leveraging client relationships as well as solving complex problems in high pressure environments. Documenting functional and nonfunctional requirements Participated in 5 Scrum teams working on implementing Agile methodologies and Scrum ceremonies to facilitate the on-time product delivery with co-workers and stakeholders. Participated in 5 daily Scrum DSU calls were bridge communication among various technology teams and continuous improvement initiatives Participated in multiple SAFE Agile PI events to develop business goals with the business content, Roadmap and vision, plus to capture the top features in the Program Effective & Excellent communication skills with Co-workers, peers and stakeholders Good organizational skills 12 plus years in healthcare management experience Scheduled deployment plans for implantation Created defect report Created Deep Dive Analysis reports for numerous projects Collaborated with customer outside and internal customers on reporting requirements

Overview

27
27
years of professional experience
1
1

Project Management Certification

1
1

Certified Safe 5.0 Agilist

1
1

Certified Safe 5.0 Scrum Master

1
1

Certifies Safe 5.0 Product Owner\Project Manager

Work History

Project Manager

Ventech Solutions
01.2016 - Current
  • Filecloud Project Manager for Implementation and rollout for CMS
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments
  • Developed and implemented strategic project plans to meet business objectives.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed project status updates to stakeholders and executive management.
  • AXWAY Project Manager for Ventech for support and deployments for MW-OPS
  • Send weekly status on AXWAY support projects to ADO, PM3, Ventech and CMS
  • Setup up daily and weekly calls with ADO's, PM3 and CMS
  • Updated Dashboard and SharePoint on ADO status per week
  • Setup triage call for deployments with ADO's and Ventech engineers
  • Assisted ADO's in moving deployment over to AWS CLOUD
  • Release Coordinator for HQR, Public reporting, all ES application for CMS
  • Worked with team members on creating SOP for release management
  • Contribute to meeting with CMS, PM3(Third party for requirements) and ADO on current issues with that LOB
  • Worked with other PM's assisting in current issues with that LOB
  • Monitor for all deployments for all environments with CMS, PM3 and all LOB's)
  • Triage defect in HIVVS testing cycle
  • Triage defect in production

Project Manager/Customer Support Manager

Ventech Solutions
01.2016 - Current
  • Ventech Solution
  • CSM for over 8 year work on 7 plus applications for CMS (File Mgmt-MFT, FileCloud, HARP, SAS VIYA- Data Analytics, CDAC, DevOPS tools and Access mgmt Tools)with on-going support has needed for Cloud Environments using Safe Agile Framework
  • Experience with AWS Services such has AWS cloud, EC2, EKS,, Serverless platforms for deployments
  • Worked with ADO's for other AWS application such has Databricks, Quicksight & FSx
  • Experience supporting Enterprise platforms, where have over 8 years experience has Customer Success Manager for & ADO's for are shared service teams, DevOps team & Data Analytics ADO teams
  • Experience with End to End implementation of Data pipeline
  • Working with internal teams such has Access Mgmt and DevOPS for (Zscaler, AD, FIleCloud, etc ) applications deployment to AWS managed and Single Tenant AWS environments.

Business Analyst/Data Analyst

Wells Fargo
09.2015 - 01.2016
  • Created Business requirement documents for internal processing
  • Created algorithms through SAS
  • Work with data analyst on new requirements documentation
  • Work with Data analyst on new production algorithms through SAS
  • Created algorithm for monthly and yearly cost across company's platform
  • Worked with other BA's assisting in algorithms through SAS

Business Analyst/Data Analyst

Insight, United health Care
06.2014 - 09.2015
  • Created Business requirement documents for outside insurance company's run through internal insurance processing for claim processing
  • Created algorithms through SAS for cost saving through medicare and medicaid claims processing
  • Updated SDD's documents and RTMS for requirements for claims processing
  • Work with data analyst on new requirements documentation for claims processing
  • Work with Data analyst on new production algorithms through SAS for claims processing
  • Created algorithm for monthly and yearly cost across company's platform
  • Worked with other BA's assisting in algorithms through SAS

Release Deployment Engineer

Acentia Company LLC
11.2009 - 05.2014
  • For CMS (Certified Medicare Services)
  • Wrote SQL Scripts for reporting documents
  • SQL scripting for multiple data joins for reporting
  • Updated SQL Scripts for schedule monthly reports
  • Wrote SQL scripts to pull multiple data
  • Work has Business analyst on new requirements documentation
  • Created & Updated test plans in HP quality Center
  • Created UAT testing in HP Quality Center
  • Created defects in HP Quality Center
  • Schedule deployment for Hospital reporting contract
  • Schedule production fixes for Hospital reporting
  • Triage defect in V&V testing cycle
  • Triage defect in production
  • Scheduled JAD session with co-workers and stakeholder on Business requirements
  • Scheduled JAD session with co-workers and stakeholder on scheduled deployments
  • Was deployment Engineer has well has Business Process Analyst for deployments
  • Work with release manager on development and defect
  • Scheduled and participated in Peers reviews
  • Monitor all remedy ticket for Hospital reporting contract
  • Creating new and updating current legacy PowerBuilder reports
  • Updating new SQL packages for requirements for current legacy reports
  • Inserting data into tables to update and test new or legacy reports
  • Defect lead for all defects for CMS account, where create reports for management on status for all defects by third party testing company and own QA testers
  • Fix production reports upon request
  • Work has BA's on new requirements documentation
  • Updated SDD's documents and RTMS for requirements and RCR's

Project Manger/Business Analyst

NCR
05.1996 - 11.2009
  • Moved all customer and internal reporting over to Business Objects and client tools, developing time zone reporting worldwide for global reporting
  • Developed Helpdesk standard reports through Business Object using client applications
  • Used Business Object XI applications by developing multiple reports
  • Helped in running EDW reports, Crystal reports and deep dive analysis for DECA helpdesk in Columbia to help identify software and hardware issue to drop their call rate down per month
  • Ran all reporting for hardware from Sparks plus EDW reports for CE dispatches, helping in developing new processes that contributed to dropping OBF's (Out of Box Failures) by over 35% and NFF's (No Fault Found) by over 25%
  • Assisted in setting up database that TIER II analyst and DEPO maintenance personal could view for repeat offenders that helped determine the cause of equipment, dropping both OBF's and NFF's
  • Created multiple reporting for Helpdesk and Standard Helpdesk reports to transfer all accounts to organize Columbia Helpdesk for DeCA, improving helpdesk reporting processes
  • Converted all reporting from GEMS Remedy to EDW-Business Object for all accounts at ACCC helpdesk to EDW and created reports for other account across NCR worldwide
  • Created Crystal reports for helpdesk accounts on companies Remedy and customer Remedy systems
  • Initiated project plan for tracking all products on the account that dropped OBF's (Out of Box Failures) and NFF's (No Fault Founds) by over 25%
  • Acted as USPS Postal Stores Project manager, Software developer, Senior System Support Analysis (TIER III & IV) for 670 USPS Postal Stores
  • Developed and Tested 3rd party applications on Windows NT operating system and built CD install and recovery program
  • Wrote support procedures for TIER I and II help desk, providing Level lI, III, & IV support for AAFES Burger King
  • Setup and implemented training for Columbia Helpdesk
  • Setup (CKS) and configured simulator for Columbia helpdesk
  • Created USPS reports through datawarehousing for hardware support through helpdesk and Depo maintenance
  • Collaborated on customer requirements for USPS Postal stores software requirements installation
  • Collaborated with customer outside and internal for reporting through Business Objects and designing business Object universe
  • Created and developed technical documentation for new and current hardware 7 software systems and processes
  • Have communicated with end-user on training or final process of reporting applications
  • Understanding of SLA and SOW documentation, where have been on team to write new SLA or SOW documentation

Education

AA - Computer Electronics in Applied Science & Technical Engineering

ITT Technical School
Youngstown, OH
01.2001

Skills

  • TECHNICAL PROFICIENCIES
  • Methodologies UML, RUP, SDLC, Waterfall, Agile
  • SAFe 5 Certified Agilist Certified
  • SAFe 5 Scrum Master Certified
  • SAFe 5 Product owner Certified
  • Master's Certificate in Project Management
  • Documentation Tools Quality Center (ALM), Dimensions, Visio, MS Word, MS Excel, MS PowerPoint, SharePoint
  • Service Now, Jira & Confluence
  • Project Management Microsoft Project, Microsoft Office Suite
  • Operating Systems Windows (NT/2000/XP), UNIX, Linux
  • Database Oracle, Sybase, SQL, MS Access, Data warehousing(EDW)
  • Microsoft Active Directory
  • Information Technology Management
  • Project Development
  • Presentations
  • Project Planning
  • Project Scope Analysis
  • Functional and Business Requirements
  • Systems Design Documentation
  • Agile Methodology

Certification

SAFe 5 Certified Agilist SAFe 5 Scrum Master SAFe 5 Product owner Master's Certificate in Project Management

Timeline

Project Manager

Ventech Solutions
01.2016 - Current

Project Manager/Customer Support Manager

Ventech Solutions
01.2016 - Current

Business Analyst/Data Analyst

Wells Fargo
09.2015 - 01.2016

Business Analyst/Data Analyst

Insight, United health Care
06.2014 - 09.2015

Release Deployment Engineer

Acentia Company LLC
11.2009 - 05.2014

Project Manger/Business Analyst

NCR
05.1996 - 11.2009

AA - Computer Electronics in Applied Science & Technical Engineering

ITT Technical School
Dave Giroski