Dave Glover
Prosper,TX
Summary
Obtain a position with a company looking for a goal resulted, independent and drive you to n individual focused on the mortgage industry during challenging economic times.
Overview
29
29
years of professional experience
Work History
Department of Consumer Affairs Manger
Rushmore Loan Management Services
01.2015 - 11.2024
- Responsible for managing all aspects of the dispute resolution process beginning with investigation of complaints received from regulators, borrowers, and/or their representatives to resolving the complaint.
Bankruptcy Supervisor/ Office of the President Supervisor
America Home Mortgage Servicing Inc.
01.2009 - 05.2015
- Oversee and manage daily operations of the bankruptcy cost center department
- Responsible for the quality, timeliness, reporting, procedures and performance of the bankruptcy loans in addition to manage approximately 15 staff members including two team leaders.
Ombudsman Manager
Ocwen Financial Corporation
01.2009 - 01.2015
- Responsible for developing relationships with and being the primary point of contact for State Regulators, State AG’s, and elected officials, as it pertains to borrower complaints or inquiries received by these entities.
Bankruptcy Manager
Countrywide Home Loan / Bank of America
01.2000 - 01.2009
- Managed and held responsible for quality, relevance, reporting, procedures and bankruptcy loan status
- Manage, coach and mentor 40 staff members to achieve outstanding results.
Tax Department Manager
Countrywide Home Loan / Bank of America
01.2006 - 01.2008
- Analyzed, evaluated and tested new processes, procedures and online assessments
- Managed a staff of 15 staff members and team leads
- Identified opportunities for improving departmental systems and procedures and provide training to meet departmental goal of increasing payment automation and reducing penalties.
Collection Department Manager
Countrywide Home Loan / Bank of America
01.2000 - 01.2006
- Successfully managed the activities of Team Leaders within a professional environment
- Responsible for achieving the company’s defined goals, productivity and maintain quality collections while adhering to all relevant state and federal laws.
Supervisor and Sr. Collection Specialist
FIRSTPLUS Financial
01.1996 - 01.2000
- Successfully managed the activities of loan counselors in a professional environment
- Researched and resolved customer compliant /concerns and responded appropriately.
Education
Prairie View University
Prairie View, TexasReal Estate Law / Real Estate Principle -
Richland College
Richardson, TexasMountain View College
Dallas, TexasSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Operations Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Performance Evaluations
- Contract Management
- Customer Service
- Teamwork and Collaboration
- Problem Resolution
- Work Planning and Prioritization
- Hiring and Training
- Managing Operations and Efficiency
- Customer Relationship Management
- Task Delegation
- Staff Training
- Employee Coaching and Mentoring
- Documentation And Reporting
- Negotiation and Conflict Resolution
- MS Office
- Business Analysis and Reporting
Qualification Profile
Diversified in bankruptcy, foreclosure, property preservation, collections, loss mitigation options, and customer service. Highly focused, result-oriented and deadline-driven operations; able to identify goals and set priorities to achieve the organization objectives.
Insightful, performance-driven, manager with a recognizable ability to achieve and exceed personal and business goals while working in a high-pressure environment.
Successfully run large portfolio volumes. Incomparable ability to handle escalation concerns with professionalism and resolution guidance within the best interest of all parties.
Exceptional ability to multi-task, manage multiply sites including two team leaders and 15+ staff members, institute numerous projects with ease and train seniors.
Proven leadership and team-building skills, coupled with a strong relationship with senior management, mortgage companies, investors and advocacy groups.
Exercise discretion and professional judgment in determining appropriate solutions having significant client, regulatory, and reputation implications and risk.
Timeline
Department of Consumer Affairs Manger
Rushmore Loan Management Services
01.2015 - 11.2024
Bankruptcy Supervisor/ Office of the President Supervisor
America Home Mortgage Servicing Inc.
01.2009 - 05.2015
Ombudsman Manager
Ocwen Financial Corporation
01.2009 - 01.2015
Tax Department Manager
Countrywide Home Loan / Bank of America
01.2006 - 01.2008
Bankruptcy Manager
Countrywide Home Loan / Bank of America
01.2000 - 01.2009
Collection Department Manager
Countrywide Home Loan / Bank of America
01.2000 - 01.2006
Supervisor and Sr. Collection Specialist
FIRSTPLUS Financial
01.1996 - 01.2000
Prairie View University
Real Estate Law / Real Estate Principle -
Richland College
Mountain View College