Dave Hansbrough
Crofton,MD
Summary
Dynamic Social Studies Teacher with a proven track record of fostering student engagement and understanding of global and American ideals, as well as cultural heritage. Committed to cultivating awareness of civic rights, liberties, and responsibilities while effectively explaining complex concepts in government, geography, history, economics, civics, and current events. Expertise in designing comprehensive lesson plans that promote critical thinking and active participation, ensuring a stimulating learning environment. Dedicated to empowering students to become informed and responsible citizens through innovative teaching methods and collaborative classroom activities.
Overview
18
18
years of professional experience
Work History
Middle School Social Studies Teacher
Baltimore City Public School System
06.2023 - 06.2025
- Developed and delivered engaging lesson plans that integrated visual aids, technology, and arts-based strategies to promote historical understanding.
- Collaborated with instructional coaches and educational associates to improve time management, classroom organization, and academic planning.
- Facilitated positive student behavior and engagement through structured routines and consistent expectations.
- Integrated formative and summative assessments to track academic progress and adjust instruction accordingly.
- Communicated with families to support student learning and address attendance, academic, or behavioral concerns.
- Conducted regular parent-teacher conferences to keep parents informed of student progress.
- Established and supported positive educational environment for student learning.
- Gave assignments, graded work and regularly discussed performance with students.
- Established and communicated clear learning objectives and expectations to students.
- Planned learning activities that provided students with opportunities to observe, question and investigate social studies topics.
Salesperson
Ourisman Hyundai Of Bowie
01.2022 - 06.2023
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
General Manager
Burger King
10.2019 - 01.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Placed weekly food orders and oversaw correct restocking procedures to maintain operational output (F.I.F.O)
- Managed and mentored staff of 30 to effectively carry out daily directives
- Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for labor control
- provide hospitable, professional service reflecting business initiatives
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored cash intake to eliminate discrepancies
- Efficiently met business targets to provide streamlined operations performance
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
Call Center Manager
IQor Inc.
07.2015 - 10.2019
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
- Ensures the hiring and training of call center representatives to respond to customer questions/complaints
- Troubleshoots problems with services, and; or products with customers
- Oversees and directs the day-to-day activities of telephone operators and call center agents
- Acted as a source of information for agents to ask questions and gives instructions to resolve customer complaints
- Carries out supervision, coaching, call monitoring, training, reviewing and disciplining of agents to improve efficiency
- Ensures that team members obtain appropriate training and support to best apply their knowledge and skills
- Monitor scheduling and attendance for scheduled shifts & break adherence
- Ensures agents understand and comply with all call center objectives, performance standards, and policies
- Conducted evaluations and reviews for 25 to 30 employees
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices
- Coached and mentored multiple staff members through constructive feedback to develop long-term career goals
- Provided ongoing training to address staff needs
- Resolved customer complaints and adjusted policies to meet changing needs
Merchandiser
Hallmark Greeting LLC
02.2012 - 05.2015
- Optimized store displays and appearance via strategic merchandising.
- Serviced accounts using prospecting, product marketing, and merchandising techniques to enhance product awareness.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Monitored stock levels and product sales to determine purchasing needs.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Bult positive relationships with vendors for consistent and reliable supply of products.
Assistant Store Manager
Harris Shoe Shop
10.2007 - 12.2011
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Bachelor of Science - Interdisciplinary Studies
Mississippi State University
Meridian, MS01.2015
Associate of Arts - Elementary Education
Meridian Community College
Meridian, MS01.2012
Associate of Arts - History
Mississippi Delta Community College
Moorhead, MS01.2011
Skills
- Classroom & Behavior Management
- Curriculum Development
- Student Engagement Strategies
- Differentiated Instruction
- Staff Training & Leadership
- Microsoft Office Suite & Google Classroom
- Data-Driven Decision Making
- Conflict Resolution
- CRM & Inventory Management
- Communication & Collaboration
Timeline
Middle School Social Studies Teacher
Baltimore City Public School System
06.2023 - 06.2025
Salesperson
Ourisman Hyundai Of Bowie
01.2022 - 06.2023
General Manager
Burger King
10.2019 - 01.2022
Call Center Manager
IQor Inc.
07.2015 - 10.2019
Merchandiser
Hallmark Greeting LLC
02.2012 - 05.2015
Assistant Store Manager
Harris Shoe Shop
10.2007 - 12.2011
Bachelor of Science - Interdisciplinary Studies
Mississippi State University
Associate of Arts - Elementary Education
Meridian Community College
Associate of Arts - History
Mississippi Delta Community College