Dave Hanson

• Analyzed problematic areas to provide recommendations and solutions.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
• Created and developed detailed work plans to meet business priorities and deadlines.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Supported clients with business analysis, documentation, and data modeling.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.
• Organized and analyzed primary and secondary research to understand industry, market and company trends.
• Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
• Aligned closely with business owners and employees to gather information and gain operational insight.

As Director of Operations and Safety for the world's largest distributor of footcare and athletic accessories, my responsibilities were to support 5 centers in the Greater Raleigh/Durham area.

I handled all regulatory compliance (OSHA, DOT, IATA and IMDG) training, general operations and safety training for employees, and all forklift/software safety training.

I implemented 5S Lean Manufacturing procedures specific to distribution, supported special projects and point of purchase display campaigns, and assisted in 3rd party logistics oversight.

I oversaw day-to-day production activities in accordance with business objectives.

I collaborated with senior management to develop and execute long-term corporate goals and objectives.

Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.

MonarchFx was a nationwide ecosystem of best-in-class providers focused on delivering integrated, cost-effective, high service-fulfillment solutions through a proprietary Robotics application.

The Regional Director of Operations position served as the local/on-site operations leader for multiple fulfillment centers across North America. The position reported directly to the Chief Operating Officer.

Responsibilities included oversight and management of operation start-ups,

- forecasting for full time hires as well as temporary staffing,

- setting operations performance goals and plan of action to achieve service and cost budgets/targets for the client.

- maintained direct contact with site management teams to ensure proper measuring and monitoring of the complete fulfillment cycle, to meet and exceed customer requirements including receiving & quality inspections, put-away, inventory management & control, slotting, waving, picking & packing, automated sortation, value-added services, staging & shipping, and returns management.

- Application of Lean & Six Sigma methodologies to continuously improve operational “cost to serve” performance, satisfy clients and improve operating results.

- Defined, implemented, and revised operational policies and guidelines.

- Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Oversight and responsibility of warehousing operations in a multi-client facility.

- Lead the strategy and execution of the team in areas related to warehousing, light assembly, distribution, IT functionality and transportation in a complex environment while driving cost out of the business. Management of all facets of a multi-client, heavy retail fulfillment environment with international customer base.

- Negotiated corporate material handling fleet, site security provider as well as responsible for new lease agreements/renewals. Instrumented $5 million dollars of saving over the term of the renewal agreement.

- Oversaw day-to-day production activities in accordance with business objectives.

- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

- Analyzed customer feedback and identified areas for improvement to drive business success.