MS Office 365 Suite
DAVE HAYES
Clovis,CA
Summary
Accomplished Business Operations Manager with a proven record of accomplishment at UPS, enhancing operational efficiency and employee productivity through strategic process improvements and automation. Skilled in Data Analytics and fostering team collaboration, constructed MS Access and MS Excel solutions to automate and streamline business processes. An expert in Operations Management and committed to continuous improvement, while driving initiatives that deliver tangible results.
Overview
40
40
years of professional experience
Work History
Business Operations Manager
UPS
01.1985 - 08.2024
- Analyzed current procedures and implemented necessary improvements to streamline business processes.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Ensured adherence to industry regulations by implementing effective policies and procedures.
- Guided and informed new hires on corporate policies and procedures through comprehensive training programs.
- Inspired team members to embrace innovation and proactive problem-solving, cultivating a culture of continuous improvement.
- Successfully introduced new software solutions, increasing efficiency by automating previously manual processes and significantly reducing time allocated for administrative tasks.
- Analyzed performance data to identify trends and areas for improvement, influencing strategic planning processes.
- Provided guidance in maintaining high levels of productivity and performance metrics for team members.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Education
Master of Science - Computer Information Systems
05.1998
- 4.0 GPA
Bachelor of Science - Business Administration (Management)
01.1993
Skills
- Project Management
- Operations Management
- Microsoft Office proficient
- Business Workflows
- Data Analytics
- Operations Optimization
- Data Management
- Presentation Skills
- Process Improvements
- Quality Assurance
- Payroll Administration and Timekeeping
Software
Word
Excel
Access
Power Point
Share Point
Outlook
Teams
One Note
MS Excel & MS Access
Advanced formula development
Operational performance ranking and rating automation
Data analysis formulation and graphical presentation
UPS Dispatch Planning System prototype
Integrations with other businesses systems
Data mining via backend SQL database via ODBC
Macro Automation with SQL and MS Basic programming
Skilled table construction
Report development
Condition formatting
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of disciplinary process.
- Planned and coordinated UPS dispatch planning system prototype.
- Planned and coordinated EDI integration between Panasonic and UPS financial system.
- Planned and coordinated McGraw Hill SAT emergency correction project saving a multimillion testing contract.
Additional Information
Happily married for 37 years with one daughter and two amazing German Shepard's
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Operations Manager - UPS
01.1985 - 08.2024
University Of Phoenix - Master of Science, Computer Information Systems
San Francisco State University - Bachelor of Science, Business Administration (Management)
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