Dave Hillis
Configuration Tech.
Arnold,MO
Summary
To fully utilize all gained knowledge and experiences with career expanding interests. Honest and hardworking individual who is quick to assess the needs of the company to maintain customer satisfaction and ongoing business success.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work History
Network Technician L3 NAIC3
World Wide Technology
9 2021 - Current
- My role encompasses diverse set of responsibilities related to configuration, testing, and troubleshooting of a variety of networking, wireless, and collaboration devices
- I am accountable for verifying proper functioning of these products and providing support to resolve issues that arise
- I also install operating systems, licenses, and firmware based on customer needs, and evaluate and upgrade networking telecom equipment
- Furthermore, I am responsible for documenting quality control records and performing checks to validate logical configuration requirements
- I conduct physical inspections of equipment and accessories and ensure accurate documentation of installation and configurations instructions for various hardware platforms.
Rack and Stack Technician L4 NAIC3
World Wide Technology
04.2011 - Current
- Responsible for staging and completion of L4 services for Telco and GSP clients
- Technician responsible for engineer to order clients
- Proficient with building, cabling, configuring, power testing, labeling and troubleshooting
- D/C power experienced, cable lacing, creating folders, logging data records and photos
- Responsible for link light testing, quality inspections and assurances to our customers
- Excellent communication skills with clients, supervisors, and other team members
- Proficient with asset tracking of parts and equipment
- Meets and exceeds customer expectations with due dates.
Field installation
General Data Tech
11.2009 - 02.2011
- Installation Field technician with proficient background in telecommunications installations
- Specialties include the installation, troubleshooting, and termination of Fiber Optic/ CAT6/ AC/DC power
- Conscientious construction technician with experience ensuring work is in compliance with all relevant codes.
Installation Field Technician
Total Telecom Solutions
03.2009 - 11.2009
- Similar responsibilities as listed under General Data Tech-Total Telecom Solutions was sold to General Data Tech in Nov
- 2009
Installation Technician
Vitek Solutions
09.2008 - 03.2009
- Vitek Solutions is contracting company for Charter Communications
- Responsible for the constructing, troubleshooting, and installation of residential cable systems
- Specialties include the wiring of RG/6 data cabling for VoIP and high speed internet.
Installation Field Technician
Total Telecom Solutions
01.2008 - 06.2008
- Similar responsibilities as listed under General Datatech.
Sales Representative
Convergys, AT&T
06.1998 - 01.2000
- Expanded customer base through inbound calls, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
Education
Comp TI Networking + Associates -
Techskills
04.2011 - 05.2011
General Studies - undefined
Meramec C.C. St. Louis
St. Louis, MO 01.2000 - 05.2002
EMT Certification in EMS - undefined
Meramec C.C. St. Louis
St. Louis, MO 01.2005 - 05.2006
MO. State Firefighter Certification - undefined
Jefferson College
Hillsboro, MO 01.2005 - 05.2006
Timeline
Rack and Stack Technician L4 NAIC3
World Wide Technology
04.2011 - Current
Comp TI Networking + Associates -
Techskills
04.2011 - 05.2011
Field installation
General Data Tech
11.2009 - 02.2011
Installation Field Technician
Total Telecom Solutions
03.2009 - 11.2009
Installation Technician
Vitek Solutions
09.2008 - 03.2009
Installation Field Technician
Total Telecom Solutions
01.2008 - 06.2008
EMT Certification in EMS - undefined
Meramec C.C. St. Louis
01.2005 - 05.2006
MO. State Firefighter Certification - undefined
Jefferson College
01.2005 - 05.2006
General Studies - undefined
Meramec C.C. St. Louis
01.2000 - 05.2002
Sales Representative
Convergys, AT&T
06.1998 - 01.2000
Network Technician L3 NAIC3
World Wide Technology
9 2021 - Current