DAVE JONES

Balenciaga Sales Supervisor (Key Holder) Lenox Square

Current KPIS: UPT-2 Avg Ticket USD $1200 Cross Selling 14%

Current Client Book. 1500+ client book. (including social media).

Celebrity/ Social Influencer client book.

The Keyholder significantly contributes to the store sales, by providing Balenciaga signature to all clients, supporting the management team, and representing Balenciaga brand and image.

A BUSINESS DEVELOPER

• Assist the Store Director in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the Store.
• Analyze the results: daily, weekly, monthly and set up constant assessments.
• Support the Store Director and Associate Director in reporting all the relevant information to the HQs.
• Share the information with the store team.
• Know and monitor the business environment including local competition.
• Provide high quality feedback and requested reports to the Associate Director.
• Exceed targeted quantitative and qualitative goals.
• Implement action plans defined with the HQ and Store director and guarantee follow-up.
• Exceed KPIS.

A TALENT LEADER AND DEVELOPER

• Create and maintain a positive work environment
• Embody the brand behaviors and ensure that the store team is also aligned.
• Motivate and challenge the team on a daily basis.
• Support the Store Director in setting up team and individual activities: morning briefs, one to one meetings
• Partner with the Store Director and/or Associate Director on how to handle all employee issues.

• Support the Store Director in creating a team, whose activities are always motivated, competent, and up to date in the fashion and luxury industries.

A BRAND PROMOTER

• Behave as a Brand Ambassador, sustain and promote the culture of the brand internally and externally.
• Promote the culture of the brand internally and externally
• Client outreach within company guidelines/channels.
• Ensure store atmosphere upholds brand image.
• Ensure Brand Signature and Client experience are executed and consistent over time.

• Develop clienteling mindset and client's loyalty and retention from beginners to HVC.
• Assure the recruitment, development, retention of clients (from high qualitative data collection to “one to one” relationship).
• Guarantee excellent client experience in line with brand signature.
• Assure the measurement of “in Store” actions on all channels (phone, mail, etc.).
• Manage all delicate situations regarding client complaints and the overall sales process are dealt with accordingly.
• Build a network of people who have an impact on local and international luxury business in order to promote client loyalty, especially with VIC and VVICs.

A PROCESS MANAGER

• Ensure that all the processes are in compliance with legal, safety, security, internal requirements, sustainability, HR guidelines
• Ensure that the image of the Store is in compliance with Balenciaga standards and that the store team is aligned and have access to the resources
• Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload.
• Opening and closing of the store
• Oversee day-to-day operations of store
• Maintain a cost-conscious approach when suggesting initiatives, when reviewing bills and when making expense decisions. Protecting the bottom line of the company and its sales are paramount to the success of any retail initiative.

• Ensure that petty cash & check reconciliation is processed correctly each month and submitted prior to due date.

• Ensure execution of Retail Excellence guidelines in the store: front of house, back of house, team.
• Support Store director in managing inventories activities, warehouse stock and reports immediately any discrepancies.

• Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness.
• Supervise the team planning
  

Men’s Sportswear | Sales totals : 1.5 million in sales from September, 12, 2021 - October, 14, 2022.

• Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles.
• Managed wardrobe and accessory collections, keeping items in pristine condition.
• Provided education and guidance to clients on fashion trends and styling techniques.
• Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
• Created comprehensive proposals outlining styling concepts and concepts for seasonal looks.
• Collaborated with photographers and designers to create innovative and visually appealing looks.
• Researched current fashion trends to create on-trend looks for editorial and commercial projects.
• Developed signature looks for celebrities and models for appearances, photo shoots and runway shows.

Delta Air Lines, KLM, AIR FRANCE |

1-800-367-2884 Reservation Call Center

Connecting with customers via phone by creating an experience where customers know they have been heard, understood, and valued. Accomplished this by effectively listening quickly, identifying and owning customer issues, making quality decisions, multi-tasking, and interacting with a globally diverse group of customers and colleagues.

Demonstrated attributes including: strong verbal and written communication skills, excellent dependability, the ability to handle stressful situations, possessing strong computer skills, and the ability to learn and react quickly to change.

Adhering to all Delta, Air France, KLM, and U.S. Department of Transportation (DOT) compliance requirements.

Processing and completing credit card baggage transactions over the phone.

Assist and offer support to employees in several lines of business.

Report to corporate management to communicate customers concerns.

On the job facilitator for new employees in reservation sales.

First Point of contact.

Handles past date service recovery issues for all Delta, Air France, and KLM passengers who reside in North America.

Provides service resolution to inconvenienced passengers through service recovery. Handle all employee complaints and Customer Service Manager calls.

Actively worked in passenger service systems such as, Oscar, Amadeus, Axis. Assist passengers with disability service request and complaints.

Awarded the Stellar Seller Award in 2014.

• Achieve sales targets, quantitative and qualitative goals and KPIs
• Deal with and report all situations regarding client requests and complaints to the management team.
• Provide high quality feedback regarding clients to the management team.
• Closely work with stock team to ensure product availability and meet client requests.
• Keep informed on market, fashion trends and business environment., Worked in the Collections department obtaining knowledge on men and women luxury designer clothing and shoes such as Prada, Gucci, Missoni, Chanel, and Burberry.
• Opened the first Top Man department within the Nordstrom in at Phipps.
• Plaza, 2012.
• Handled and sold luxury goods on a daily bases ranging from 1k to 10k
• Networked with clients at local fashion events to drive business.
• Built professional relationships with clients and maintained those relationships throughout my Nordstrom career.
• Met or exceed all personal and department sale goals.
• Studied current fashion trends to be knowledgeable about multiple brands.
• Worked in the Men shoe department, where I was able to obtain expert knowledge on shoe maintenance and repair.
• Increased sales by offering advice on purchases and promoting additional products.

• Achieve sales targets, quantitative and qualitative goals and KPIs

• Conducted fittings and adjusted designs to produce comfortable and appealing final products for clients.