DAVE KEENE
Bolingbrook,IL
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
12
12
years of professional experience
Work History
Warehouse Associate
Scrip Companies
Bolingbrook
03.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Field Technician /IT Help Desk Technician
Magik Technology Solutions
Plainfield
03.2020 - 01.2022
- Technician for Managed Service Provider.
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Microsoft directory support/administration
- Office 365 deployment
- Sonicwall administration
- Electronic Medical Records Support (EMR)
- Knowledge of VMWare/VSphere, Datto, VEAM
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Senior Software Engineer
Honeywell Intelligrated
Woodridge, IL
01.2017 - 02.2020
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Connected to computer of client using remote link to install programs and applications.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Communicated with clients to verify roots and causes of computer problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT Help Desk Technician
Unite Here Health
Aurora, IL
01.2012 - 12.2017
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Cisco phone CUIC support
- Active Directory Management
- FAS Asset Inventory Management
Education
High School Diploma -
Bolingbrook High School
Bolingbrook, ILAssociate of Science - Computer Networking
Rasmussen College
Romeoville, IL12.2012
Skills
- Support End-Users
- Creative Issue Resolution
- Microsoft Certification
- Hardware Evaluation
- Networking Systems Integration
- Microsoft Windows and Office
- VPN configurations
- Network Infrastructure Monitoring
- Resolve Technical Problems
- Software Release and Rollout
- Diagnosis and Troubleshooting
- Computer Workstation Setup
- Remote System Analysis
- Software and Hardware Issues
- Microsoft Active Directory
- Printers and Peripherals
- Employee Computer Support
- LAN and WAN Assessment
- Help Desk Support
Timeline
Warehouse Associate
Scrip Companies
03.2022 - Current
Field Technician /IT Help Desk Technician
Magik Technology Solutions
03.2020 - 01.2022
Senior Software Engineer
Honeywell Intelligrated
01.2017 - 02.2020
IT Help Desk Technician
Unite Here Health
01.2012 - 12.2017
High School Diploma -
Bolingbrook High School
Associate of Science - Computer Networking
Rasmussen College