DAVE KEENE
Bolingbrook,IL
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
12
12
years of professional experience
Work History
Warehouse Associate
Scrip Companies
03.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Field Technician /IT Help Desk Technician
Magik Technology Solutions
03.2020 - 01.2022
- Technician for Managed Service Provider.
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Microsoft directory support/administration
- Office 365 deployment
- Sonicwall administration
- Electronic Medical Records Support (EMR)
- Knowledge of VMWare/VSphere, Datto, VEAM
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Senior Software Engineer
Honeywell Intelligrated
01.2017 - 02.2020
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Connected to computer of client using remote link to install programs and applications.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Communicated with clients to verify roots and causes of computer problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT Help Desk Technician
Unite Here Health
01.2012 - 12.2017
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Cisco phone CUIC support
- Active Directory Management
- FAS Asset Inventory Management
Education
High School Diploma -
Bolingbrook High School
Bolingbrook, ILAssociate of Science - Computer Networking
Rasmussen College
Romeoville, IL12.2012
Skills
- Support End-Users
- Creative Issue Resolution
- Microsoft Certification
- Hardware Evaluation
- Networking Systems Integration
- Microsoft Windows and Office
- VPN configurations
- Network Infrastructure Monitoring
- Resolve Technical Problems
- Software Release and Rollout
- Diagnosis and Troubleshooting
- Computer Workstation Setup
- Remote System Analysis
- Software and Hardware Issues
- Microsoft Active Directory
- Printers and Peripherals
- Employee Computer Support
- LAN and WAN Assessment
- Help Desk Support
Timeline
Warehouse Associate
Scrip Companies
03.2022 - Current
Field Technician /IT Help Desk Technician
Magik Technology Solutions
03.2020 - 01.2022
Senior Software Engineer
Honeywell Intelligrated
01.2017 - 02.2020
IT Help Desk Technician
Unite Here Health
01.2012 - 12.2017
High School Diploma -
Bolingbrook High School
Associate of Science - Computer Networking
Rasmussen College
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