Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
DTP Company
09.2023 - Current
Monitoring daily operations, addressing issues and concerns that arise within departments
Scheduling staff shifts to optimize labor costs and meet operational needs
Assisting the GM in managing the hotel budget, monitoring revenue and expenses to achieve profitability goals
Maintaining high standards of customer service by actively engaging with guests and addressing their needs
Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
EVS & Housekeeping Manager
DTP Company
03.2023 - 09.2023
Hiring, training, and supervising housekeeping staff
Ordering and maintaining supplies, linen, and cleaning equipment
Ensuring staff follow health and safety rules
Creating staff schedules and making replacements when needed
Ensuring rooms, public areas, and equipment are clean and in good repair
Executive Housekeeper
MasterCorp
07.2022 - 03.2023
Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
Assistant Executive Housekeeper
Luxor Hotel & Casino
06.2021 - 07.2022
Monitoring staff performance and addressing any issues
Regularly inspecting guest rooms, public areas, and back-of-house spaces to ensure cleanliness standards are met
Identifying and addressing any cleanliness concerns or deficiencies
Maintaining adequate stock levels of cleaning supplies and amenities
Responding promptly to guest complaints regarding cleanliness or room issues
Maintaining detailed records of cleaning schedules, staff performance, and inventory levels
Coordinating deep cleaning projects or special room preparations for VIP guests