Dave Ray
Redmond,Washington
Summary
Accomplished professional with extensive experience at Microsoft Corporation, demonstrating expertise in the Microsoft Office Suite and proficiency in crafting compelling PowerPoint presentations. Known for exceptional customer service, strong communication skills, and effective problem-solving capabilities. Proven track record of managing teams to boost productivity and streamline operational processes. Aiming to leverage these skills to drive further organizational success.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Court Services Administrator
Secure Court Solutions, Inc.
Redmond, WA
01.2022 - Current
- Company Overview: Providing professional House Arrest and Alcohol Monitoring Services for courts in the Pacific North West
- Working with courts and defendants who seek assistance in getting setup on SCRAM and GPS monitoring systems like bracelets and other SCRAM hardware
- Setting up clients, both in office and at jails, who have been sentenced by the court, on SCRAM systems hardware
- Explaining program rules and requirements, collecting payments, verifying information given by clients, and writing reports to the court upon confirmation and completion
- Using customer service skills in working with, often distraught clients and defendants, who have been ordered by the court for SCRAM and GPS monitoring
- Performing daily monitoring activities of clients and verifying schedules and program compliance
- Organizing, maintaining, and keeping accurate customer files and preparing official court documents and reports
- Performing day to day activities such as monitoring email and text services, sending faxes, making copies, answering phones, setting up schedules, working with MS Word, MS Outlook, MS Excel, collecting payments, and posting payments in the accounting system
- Visiting Pacific Northwest Courts and communicating with and working alongside judges, prosecuting attorneys, court clerks, probations officers, jail staff, and lawyers
- Ensuring inventory is correct, charged, and well maintained along with receiving and shipping product and returning merchandise
- Cleaning bracelets and other office equipment
- Providing professional House Arrest and Alcohol Monitoring Services for courts in the Pacific North West
Owner
Redmond, Washington
01.2010 - Current
- Company Overview: Remodeling Business
- Purchase/acquire old furniture and remodel it to specifications and order
- My wife and I have done this for over 10 years
- It has been so much fun, and it has strengthened our relationship!
- Remodeling Business
Commercial Supervisor
Ace Parking Management Inc.
Bellevue, Washington
01.2021 - 01.2022
- Parking Supervisor tasked with managing a parking garage while providing a secure, safe, and friendly environment
- Ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure
- Participating in the hiring, training, coaching, and counseling processes of team members
- Partnering with other departments to ensure tenants are receiving quality services
- Handling the accounting practices for the office
- Billing clients and reconciling accounts receivable and accounts payable transactions
- Researching accounting situations that arise and handling delinquent clients
- Creating procedure and training manuals
- Training staff and other departments on equipment and general parking practices
- Responding to and resolving any guest or visitor complaints, vehicle claims, and service discrepancies
- Maintaining continual communication with property management, clients, and guests
- Organizing and running monthly performance meetings with decision makers
- Monitoring production levels and performance to implement cost reduction initiatives, while supporting a spirit of cooperation among locations and departments
- Maintaining a safe and clean work environment by educating and directing team members on safety protocols and resource utilization
- Performing diagnosis and preventative care maintenance on an on-going basis
- Continually looking for ways to increase productivity and notifying management of process improvements that may be beneficial to the bottom line
Security Supervisor
Allied Universal
Bellevue, Washington
01.2019 - 01.2021
- Security Supervisor tasked with overseeing a team of 5 security officers while providing an atmosphere of personal and professional safety to clients and their property
- Opportunities include giving feedback to officers on daily responsibilities, training personnel on all hardware, software, and responsibilities of the security position
- Writing procedure manuals, creating training programs, and training staff on professionalism and customer service protocol while keeping clients safe and their property secure
- Hired and delivered training to all station and flex officers
- Designed and wrote a 65-page procedural manual on performing the duties of a security officer
- Designed a 100-page training manual on the duties of a security officer
- Created a 25-page operational Post Orders manual
- Handled escalated client issues and all property matters relating to security
- Responsible for all personnel management, including scheduling, performance, attendance, training, and competency
- Responsible for compliance with, and enforcement of, all company policies and procedures
- Maintaining communications between client, operations, management, and staff
- Maintaining expertise on all fire control and emergency procedures and training officers on equipment
- Experience with and training of Lenel and video surveillance equipment
- Staying up to date on all emergency and fire control protocols
- Assisting with emergency personnel as needed
Security Officer
Allied Universal
Bellevue, Washington
01.2019 - 01.2021
- Maintain security for clients and property at assigned location while creating an atmosphere of awesome customer service and support
- Engaged clients, contractors, and visiting dignitaries as needed
- Performed responsibilities as outlined in duties listing
- Stayed up to date on all training and procedures
- Understanding all fire panel and emergency procedures
- Handling parking issues and access points of customer entry involving automobile and foot traffic
- Handling combatant trespassers as needed
Nutritional Therapist
Eating to Live Better, LLC
Sammamish, Washington
01.2015 - 01.2019
- Owned and managed a small business for nutritional therapy
- I loved being able to present options to people so that they could make informed decisions about their health
Real Estate Investor
KNBR Investments, LLC
Redmond, Washington
01.2004 - 01.2009
- Analyzed and invested in residential and commercial real estate, renovated, and resold or rented properties
- Purchased properties from banks that were in default, hired contractors to refurbish, and then sold property on the open market
- Handled financial arrangements and all aspects of purchase and reselling of property
Product Support Supervisor
Microsoft Corporation
Redmond, Washington
01.1989 - 01.2002
- Managed and directed call center personnel within a busy call center that provided product support to customers around the world
- Communicated with various organizations throughout the company, both internal and external, in all facets of customer service and product support
- Interacted with teams from Product Marketing, Outsourcing (international and domestic), Testing, Product Development, Finance, Legal, and Product Planning
- Staffed phone queues to handle incoming phone, web incidents, and escalated issues
- Planned, coordinated, and conducted training programs for new hires and full-time staff to ensure optimum product support via training methods that included tools, product, and customer awareness
- Traveled to outsourcing partners to review metrics and establish quality business relationships
- Extensive interviewing, hiring, training, and staff development experience with keen knowledge and understanding of employee/labor relations
Product Support Engineer
Microsoft Corporation
Redmond, Washington
01.1987 - 01.1989
- Assisted customers in applications usage of Microsoft Word, PowerPoint, Outlook, Chart, Project, and other MS-DOS applications
- Provided customer service with troubleshooting technical problems via phone and newsgroups
Education
AAS Degree - Data Processing/Programming
Spokane Community College
Spokane, WashingtonAA Degree - General Education/Music
Spokane Falls Community College
Spokane, WashingtonSkills
- Microsoft Word Certification
- Proficient in Microsoft Excel
- Proficient in Microsoft Outlook
- PowerPoint Presentation Design
- Windows Operating Systems
- Experienced with Google Docs
Certification
- Certificate in Christian Leadership, 09/19, Bible Institute of Seattle (BIOS)
- CPR/First Aid Trained, 01/18, National CPR Foundation
- Certificate in Nutritional Therapy, 03/15, Health Sciences Academy
Values
- Integrity
- Humility
- Compassion
- Kindness
- Balance
- Accountability
Communityoutreach
- Snoqualmie Valley Alliance Church, Fall City, WA, Volunteer, 01/14, Present, Front door greeter., Lead a team of volunteers to feed the homeless.
- Snoqualmie Valley Food Bank, North Bend, WA, Volunteer Supervisor, 01/15, 12/19, Manage volunteers and respond to customer service issues.
- Distributive Education Clubs of America (DECA), Bellevue, WA, Judge, 01/16, 12/19, Judge teams in business plan and demonstration.
- Boy Scouts of America, Redmond, WA, Scout Master/Den Leader, 01/05, 12/10, Cub Scout Master and Den Leader.
Awards
- Outstanding Contribution as CubMaster, Cub Scout Pack 546, 01/11
- Spark Plug Award, Cub Scout Pack 546, 05/10
- CubMaster Award, Chief Seattle Council, 04/09
- Outstanding Team Manager, Product Support Services, Microsoft, 01/01
- Manager of the Year, Product Support Services, Microsoft, 01/93
- Outstanding Year, Product Support Services Management Team, Microsoft, 01/92
- Excellence Award for 'after hours' training, Product Support Services, Microsoft, 05/91
Supervisoryskills
- Mentoring
- Collaboration
- Organization
- Process Management
- Budgeting
- Strategic Thinking
- Problem Solving
- Accounting
- Communication
- Training
- Process Improvement
- Documentation
- Procedure Management
- Handling Escalations
- Compliance
- Planning
- Performance reviews
Professional Development
- National Real Estate Investors, Completed 70-hour course including real estate investment.
- Peak Potentials Inc., Attended 189 hours of seminars on business management.
Timeline
Court Services Administrator
Secure Court Solutions, Inc.
01.2022 - Current
Commercial Supervisor
Ace Parking Management Inc.
01.2021 - 01.2022
Security Supervisor
Allied Universal
01.2019 - 01.2021
Security Officer
Allied Universal
01.2019 - 01.2021
Nutritional Therapist
Eating to Live Better, LLC
01.2015 - 01.2019
Owner
01.2010 - Current
Real Estate Investor
KNBR Investments, LLC
01.2004 - 01.2009
Product Support Supervisor
Microsoft Corporation
01.1989 - 01.2002
Product Support Engineer
Microsoft Corporation
01.1987 - 01.1989
AAS Degree - Data Processing/Programming
Spokane Community College
AA Degree - General Education/Music
Spokane Falls Community College
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