Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Dave Rooker

Lorain

Summary

Seasoned team builder and leader with extensive experience in service management, team development, and operations oversight. Proven ability to enhance efficiency, improve customer satisfaction, and streamline processes in automotive service environments.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Service Manager

You Drive Auto, LLC
01.2015 - Current
  • Oversee daily operations, ensuring efficiency, cost control, and top-tier customer service
  • Develop and implement effective team-building strategies to enhance productivity, morale, and overall performance
  • Establish and maintain vendor relationships
  • Monitor key performance indicators (KPIs) to drive continuous improvement and maximize service efficiency
  • Ensure compliance with industry regulations, safety protocols, and company policies
  • Train and mentor staff, fostering a high-performing team with strong technical and customer service skills
  • Conduct on-site evaluations of multiple shop locations to analyze workflows, identify inefficiencies, and implement best practices
  • Develop and standardize proven strategies to enhance production efficiency, quality control, and overall service operations
  • Collaborate with shop teams to refine processes, improve technician productivity, and optimize resource allocation
  • Introduce and enforce quality assurance measures to maintain high service standards and customer satisfaction
  • Train staff on newly implemented procedures, ensuring seamless adoption and long-term success

Shop Foreman, Lead Technician

Brothers Chevrolet
04.2013 - 12.2014
  • Led diagnostic and repair operations while managing a team of technicians
  • Developed a comprehensive maintenance menu program
  • Established vendor relationships for equipment and product procurement

Team Leader, Master Diagnostic Technician

Premier Toyota
01.2006 - 04.2013
  • Supervised a team of technicians, ensuring high standards of performance
  • Awarded Employee of the Year for outstanding leadership and contributions

Shop Foreman / Team Leader / Master Diagnostic Technician

Kings Toyota
01.1995 - 12.2005
  • Advanced from apprentice to team leader through dedication and expertise
  • Managed diagnostic and repair services, optimizing workflow efficiency

Education

High School Diploma -

William Henry Harrison High School
Harrison, OH

Automotive Mechanics - undefined

Vocational School, Diamond Oaks

Skills

  • Leadership & Team Management
  • Culture development
  • Budget control
  • Productivity monitoring
  • Quality assurance
  • KPI monitoring
  • Process optimization
  • Process implementation
  • Documentation and reporting
  • Automotive diagnostics
  • Customer service
  • Service documentation

Certification

  • Driver's License, Present
  • ASE Certified Master Technician
  • L1 Diagnostic Certification
  • Toyota Master Diagnostic Technician

Additional Information

Employee Training & Development, Conflict Resolution & Problem-Solving, Performance Management & Coaching, Service Operations & Business Management, Vendor & Inventory Management, Budgeting & Cost Control, Compliance with Safety & Industry Regulations, Technical & Mechanical Expertise, Quality Control & Assurance, Repair Process Efficiency, Customer Service & Relationship Management, Customer Retention & Satisfaction Strategies, Client Communication & Service Advising, Warranty & Service Contract Management, Analytical & Strategic Thinking, Data-Driven Decision Making, Productivity & Efficiency Tracking, Goal Setting & Performance Metrics

Timeline

Service Manager

You Drive Auto, LLC
01.2015 - Current

Shop Foreman, Lead Technician

Brothers Chevrolet
04.2013 - 12.2014

Team Leader, Master Diagnostic Technician

Premier Toyota
01.2006 - 04.2013

Shop Foreman / Team Leader / Master Diagnostic Technician

Kings Toyota
01.1995 - 12.2005

Automotive Mechanics - undefined

Vocational School, Diamond Oaks

High School Diploma -

William Henry Harrison High School

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Dave Rooker