Dave Rudow

Customer Ownership and Lifecycle Management

• Served as primary relationship owner for 15 enterprise accounts and 1,000+ clients, guiding customers from onboarding through renewal readiness.
• Drove early value realization through structured onboarding, ongoing engagement, and success planning aligned to client business goals.
• Maintained trusted advisor relationships with senior stakeholders across geographically distributed accounts.

Renewals, Expansion, and Forecasting

• Owned revenue outcomes for a $6.3M portfolio, delivering 21% year over year growth and 100% revenue increase during tenure.
• Generated 6% upsell growth through identification of new use cases and expanded service adoption.
• Maintained 100% client retention, proactively identifying risk and executing intervention plans.
• Produced regular revenue forecasts and performance reviews to support leadership decision making.

Cross Functional Execution

• Coordinated cross functionally with operations, reporting, and leadership teams to remove adoption barriers and accelerate time to value.
• Led a firm wide operational change impacting 75 senior leaders, supporting scalability and improved customer experience.

• Managed 54 customer accounts, contributing to 2% revenue growth within 7 months.
• Supported renewal readiness through consistent engagement and account planning.
• Achieved 100% client retention through proactive relationship management.

• Owned a $5M+ portfolio across 65+ accounts, managing renewals, expansions, and long term partnerships.
• Led 3 Account Managers, ensuring consistent execution of engagement, renewal, and growth strategies.
• Generated $200K+ in incremental annual revenue through expansion initiatives.
• Delivered 99% client retention while exceeding all performance benchmarks.
• Developed account management tooling to track account health, capacity, and revenue trends.