Senior Systems Engineer /Team Lead
AT&T / IBM / Kyndryl / DXC
Everett, WA
09.2015 - 02.2024
- Collaborated with cross-functional teams to deliver innovative solutions for business needs.
- Managed vendor relationships, ensuring timely delivery of products and services while maintaining budgetary constraints.
- Championed process improvement initiatives, resulting in streamlined workflows and enhanced productivity levels.
- Troubleshoot hardware components to identify root causes of malfunctions, reducing equipment downtime substantially.
- Worked with stakeholders to determine the implementation and integration of system-oriented projects.
- Collaborated with clients to determine needs and devise appropriate software and hardware solutions.
- Maintained stability, integrity, and efficient operation of information systems supporting organizational functions.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Evaluated customer needs and feedback to drive product and service improvements.
- Delivered presentations to senior management on key project milestones, providing transparency into progress toward objectives.
- Directed and supervised team of 5, engaged in support and personal development.
