Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DAVE SHON

THE COLONY,Texas

Summary

Experienced Repair Center Manager with a commendable 5-year record in adeptly leading proactive-driven teams. Skilled at optimizing production schedules to minimize turnaround time while optimizing overall performance. Proficient in expertly identifying root causes of errors and faults to ensure seamless and efficient processes, all while maintaining a strong focus on quality and operational excellence.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Repair Manager

HST, Nautilus Hyosung, America Repair Center
06.2020 - Current
  • Accomplishes the repair center objectives by supervising techs, organizing and monitoring work processes, and setting up the production schedule
  • Maintains tech headcount by recruiting, selecting, orienting, and training technicians and developing tech potentials and opportunities
  • Accomplishes tech job results by coaching, counseling, and disciplining employees
  • Plans, monitors and appraises technicians’ performance
  • Monitoring the training sessions for new hires
  • Implements and enforces systems, policies, procedures, codes, and rules
  • Maintains a safe and clean work environment by establishing and enforcing organization standards, including implementing 5S (The repair center standards) and adhering to company policies
  • Completes operations by developing schedules with assigning a variety of returned parts, assigning and monitoring performances, gathering resources including the spare parts and ECO/FCO technology points, implementing productivity standard time, resolving operations problems, maintaining reference manuals in the shared folder, and implementing new procedures that consulted with NHA tech consultant
  • Controls supplies by gathering and submitting purchase requisitions and technology requests, scheduling expenditures, monitoring variances, and implementing corrective actions
  • Provides quality repair service by enforcing quality (Quality Control) and customer service standards towards other departments such as NHA service, customer care, and sales department
  • Contributes to team effort by accomplishing related results as needed
  • Performing analysis to assess the quality and meaning of data extracted from ERP (SAP), MES, and Quick Base
  • Preparing reports for the management stating trends, patterns, and predictions using relevant data
  • Creating the following reports for HST and NHA to promote better the tools helping the management in decision-making, such as following reports
  • The Backlog Report- the service and non-service parts, modules, and units, repairable and non-repairable, and routine regular and projection
  • DOA case summary / DOA statistics,
  • Target & Fulfillment,
  • The backlog trend analysis and reasoning,
  • The monthly received & repaired,
  • The weekly service parts received & repaired,
  • The non-service parts received & repaired,
  • The Scrap parts summary & statistics,
  • The Received versus Repaired report- the analytic information determines the health of the skilled workforce and finds any blockage in the parts flow,
  • The Scrap reports- the report is developed by collecting the scrap data from the technicians to assist the tech consultant in finding faulty and incompleteness in parts design, and the flaws in the parts flow in the part-protection,
  • The Daily and Weekly Output Report- the table of informative information for other departments to be informed that the current repair schedule is on the right track.


Repair Supervisor

Phoenix Technology Services
07.2018 - 06.2020
  • Reallocating and organizing resources for optimum productivity in remanufacturing smartphones
  • Supervising inventory management over parts and materials at the minimum possible cost
  • Supporting top management and providing daily reports regarding inventories, productivity, and accomplishing goals while overseeing the direct department
  • Enforcing self-restraint and disciplinary work environment through implementing continuous training and seminars
  • Shaped up the systems to be a more direct and effective chain of command while maintaining open-minded communication.

Owner

City Dry Clean
03.2000 - 06.2018
  • Ensured and maintained effective communication channels with the city, fire department, police department, county clerk's office, district water agency, the state department of industrial relations, and regional EPA office for any required information and documents to be provided and updated promptly
  • Developed and implemented a customer-oriented business plan to provide quality customer services to achieve complete satisfaction
  • Created a closed-loop feedback system that started with customer requests and ended with customer comments on the resolved requests
  • Organized and led daily training with employees for quality control purposes on customers' requests
  • Succeeded in customer service management by providing suitable solutions promptly.

Education

Bachelor of Science - Business Administration

California State University
Hayward, CA
06.1997

Honor Graduation - Computer Science & Network Engineering

CLC
San Francisco, CA
01.2000

Skills

  • SAP
  • Budget Controls
  • Organizational Structuring
  • Improve Performance
  • Compliance Monitoring
  • MES
  • Resource Coordination
  • Mathematical Calculation and Reasoning
  • Process Development and Streamlining
  • Interdepartmental Collaboration

Certification

Microsoft Network Engineering 1997-2000 CLC, San Francisco, California Microsoft Network Engineering Programs Completion. MCSE (Microsoft Certified Solutions Expert) certified. MCP (Microsoft Certified Professional) certified. Comp TIA Network+ certified. Comp TIA A+ certified.

Timeline

Repair Manager

HST, Nautilus Hyosung, America Repair Center
06.2020 - Current

Repair Supervisor

Phoenix Technology Services
07.2018 - 06.2020

Owner

City Dry Clean
03.2000 - 06.2018

Bachelor of Science - Business Administration

California State University

Honor Graduation - Computer Science & Network Engineering

CLC

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