David Staggs

To secure employment within an industry that will capitalize strengths and the company needs. To be able to grow in a career that would value skills and allows to grow within the business with valuable insights, data analysis, and a team that functions collaboratively. Thorough Quality Assurance Specialist with 20-year background in T-Mobile. Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents. Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to Observational and Data Analysis reporting. Applies excellent attention to detail and critical reasoning to successfully conduct experiments. Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Demonstrated knowledge of accuracy, valued trending principles and productivity. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Root Cause Analysis
• Corrective Actions
• Quality Incidents
• Customer Expectation
• Liaison with multiple departments and individual analysts to determine data collection needs and methods for projects, including:
• Customer Service
• Sprint migration
• Collaborate with department and individual analysts to develop custom-tailored data collection requests
• Identify trending opportunities to Ops Analysts by analyzing customer pain points
• Provide formal and informal leadership support to peers through coaching and motivation
• Mentor new quality representatives for long term career success
• Interact with direct business partners to support and/or resolve customer issues and needs
• Professional Accomplishments:
• InCrowd Top Quality Department Performance 2007, 2015, 2018
• Multiple Awards for Top Quality Performance
• T-Mobile Values Leader 2011
• InCrowd award winner 2013, 2015, 2018
• Development contributor for Charleston Quality Specialist onboarding
• Led change and implementation with program launch and changes for Quality teams
• Drove awareness in DE&I for Multigenerational Network in Quality

working collaboratively with individuals to develop Logo templates based on customer needs. Has created various logos and presentations used by T-Mobile Quality department as well as volunteer designs for peers business ventures