Summary
Overview
Work History
Skills
Timeline
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Dave Theodore

Milpitas,CA

Summary

Accomplished Director of Atlassian Services with a proven track record at Coyote Creek Consulting and Praecipio, where I spearheaded the growth of high-performing teams and achieved Platinum Partner status. Renowned for strategic planning and empathetic leadership, excelling in operations management and enterprise selling, consistently exceeding utilization goals.

Overview

15
15
years of professional experience

Work History

Director of Atlassian Services

Praecipio
10.2022 - 10.2024
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Key member of the transition team to bring 4 companies together in to modern Praecipio, while retaining all members of my former Coyote Creek Professional Services team.
  • Let the Enterprise Service Management and Enterprise Process Management teams (~45 people.)
  • Developed processes designed to scale and meet the needs of Enterprise clients.
  • Began the process of moving the consulting teams from a transactional manner of working to an enterprise model.
  • Worked with my management team to develop new "products" that deliver a fixed set of deliverables at a fixed cost.
  • Helped move the Professional Services away from 100% Atlassian work toward solutions that includes technologies from other vendors.
  • Exceeded utilization goals, ensuring the team received their full yearly bonus each year.
  • Worked with the Solutions Team to mentor and coach teammates on Enterprise selling techniques.
  • Designed and delivered Enterprise presentations featuring tailored solutions to Enterprise clients.
  • Focused on Solution-based selling to larger Enterprise clients.
  • Wrote Enterprise Solution Briefs and sales proposals.

Director of Atlassian Services

Coyote Creek Consulting
09.2009 - 10.2022
  • Started the Atlassian Professional Services practice for the company (company was 100% a Microsoft partner prior to me joining.)
  • Assisted in recruiting, hiring and training of team members.
  • Grew the team from a flat structure with me as the managers to a 3-tiered team with 4 managers and 18 total team members.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Received Atlassian Platinum Partner status via the original method of a single test.
  • Successfully transitioned the team to the current certification method of attaining Platinum Partner status, with every team member gaining at least two certifications and all required accreditations.
  • Developed and implemented a project management methodology used to ensure projects were delivered on time and budget.
  • Developed a method of "flexing" consulting time by working with multiple clients in order to ensure utilization goals were met or exceeded.
  • Performed Technical Sales role, initially, for all Sales calls.
  • Trained and mentored managers to be able to perform the Technical Sales role without a loss in sales close rate.
  • Developed scripts and tools that were used to automate various types of commonly seen tasks.
  • Performed installation and configuration of Atlassian tools for clients.
  • Designed and implemented large, complex Atlassian Data Center environments for clients on bare metal, virtual and cloud environments.
  • Led the Atlassian Partner community by being the first North American Partner to become Cloud certified as the transition to Cloud was initiated by Atlassian.
  • Positioned Coyote Creek to be acquired by Praecipio.
  • Led the Professional Services transition in to Praecipio, ensuring that no teammates quit throughout the transition.

Skills

  • Strategic Planning
  • Verbal and Written Communication
  • People Management/Development
  • Operations Management
  • Process Development
  • Enterprise Selling
  • Project Management
  • Problem Solving
  • Budget Management
  • Negotiation
  • Contract and Vendor Management
  • Hiring and Retention
  • Charismatic Leader
  • Empathetic Listener

Timeline

Director of Atlassian Services

Praecipio
10.2022 - 10.2024

Director of Atlassian Services

Coyote Creek Consulting
09.2009 - 10.2022

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Dave Theodore