Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dave Thomas

Raleigh,US

Summary

Driven Systems Administrator with 25 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Overview

26
26
years of professional experience

Work History

IT Manager / Systems Administrator

Foxconn Industrial Internet
01.2023 - Current
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
  • Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
  • Oversaw daily performance of computer systems and immediately responded to network issues to keep network up and running.
  • Improved network efficiency by implementing new server configurations and optimizing system operations.
  • Leveraged virtualization technologies to optimize resource utilization and reduce operational costs.
  • Strategically implemented new computer projects and hardware installations to improve workflow for 110 employees.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Worked extensively with SNMP-based Network Monitoring tools like Zabbix and AlienVault.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Authored documentation for system configuration and troubleshooting.
  • Installed and configured network printers and other peripheral devices.

Sr. Systems Engineer

Lumen (formerly, CenturyLink)
08.2017 - 11.2023
  • Optimized networked software and operating systems by applying updates and patches.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Analyzed, troubleshot and enhanced network performance to drive efficiency.
  • Worked extensively with SNMP-based Network Monitoring tools like SolarWinds Orion
  • Streamlined user account management by automating the onboarding and offboarding processes.
  • Optimized system performance with regular audits, updates, and patch installations.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Backed up company data to distributed storage centers to avoid massive data loss.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
  • Monitored system performance and responded to alerts.
  • Managed computer operation scheduling, backup, storage and retrieval functions.
  • Devised scripts and automation tools to improve system efficiency.
  • Created and administered profiles and accounts, also maintaining systems documentation.
  • Managed group policies effectively, ensuring consistent configurations across all systems within the organization.
  • Analyzed network traffic and performance metrics to optimize system performance.

Systems Administrator

Network Scout Inc.
09.2016 - 08.2017
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Configured and tested Windows Server operating systems with roles features.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Conducted routine and emergency maintenance of assigned data center equipment.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Managed inventory of equipment while coordinating maintenance or replacement needs, ensuring players had access to necessary resources for success.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured network printers and other peripheral devices.
  • Planned and implemented upgrades to system hardware and software.
  • Diagnosed and resolved hardware and software issues.

Network Administrator

Industries Of The Blind. Inc.
04.2014 - 08.2016
  • Reduced downtime with proactive identification and resolution of IT issues.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Maintained applications to keep software current with necessary software updates and upgrades.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
  • Identified and immediately resolved issues with network devices.
  • Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.
  • Verified continuity of computer and telephone system services for users..
  • Designed scalable network architecture that allowed for seamless integration of new technologies as the company grew.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
  • Installed and configured network printers and other peripheral devices.
  • Evaluated software products to determine compatibility with existing systems.
  • Assisted in successfully passing IT audits by maintaining accurate records of changes made within the Active Directory environment.

Systems Support

Johns Hopkins Community Physicians
11.2011 - 02.2014
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for 500 employees.
  • Reduced downtime with effective troubleshooting and timely problem resolution.
  • Answered questions and provided information to customers about new software or hardware.
  • Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Updated software to safeguard against security flaws.
  • Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Configured and tested new software and hardware.
  • Created user accounts and assigned permissions.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • Worked extensively with SNMP-based Network Monitoring tools like SolarWinds Orion.

Field Engineer

Associated Wholesalers Inc.
10.2007 - 11.2012
  • Identified major issues that could arise and provided solutions for these problems.
  • Performed root cause analysis on equipment failures, identifying areas for improvement and reducing repeat incidents.
  • Reduced equipment downtime with timely maintenance, calibration, and troubleshooting of tools and instruments.
  • Enhanced system performance by diagnosing and troubleshooting hardware and software issues.
  • Ensured data security by implementing robust backup solutions and regularly monitoring network activity for potential threats.
  • Optimized workstation performance with routine hardware inspections, cleaning, component replacements, and upgrades as needed.
  • Maintained accurate documentation of all service calls, repairs, and installations for future reference.
  • Supported company growth by installing new computer systems and migrating data from legacy systems to new platforms.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.
  • Monitored system performance to identify potential issues.
  • Created user accounts and assigned permissions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Supported store opening by setting up office space, equipment and POS systems.
  • Assisted in troubleshooting technical issues with POS hardware and software, minimizing downtime for business operations.
  • Assisted in implementation of new POS system, reducing transaction times and improving accuracy.
  • Assisted clients in choosing the right cabling design tailored to their specific business requirements while considering budget constraints.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Enhanced network performance by installing and maintaining structured cabling systems for various clients.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.

HTML and QA Technical Support Manager

Solid Cactus Inc.
06.2006 - 07.2007
  • Developed custom HTML, CSS, and JavaScript solutions to improve website functionality and interactivity.
  • Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
  • Advised developers on problems with databases, performance and other issues.
  • Optimized website performance for improved customer experience and higher conversion rates.
  • Collaborated with product development teams to ensure marketing alignment with customer needs and preferences.
  • Optimized website content for better search engine ranking, leading to increased organic traffic.
  • Analyzed competitor websites and online strategies, identifying opportunities for growth and improvement.
  • Optimized copy and landing pages for search engine marketing purposes.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Performed software installations and OS upgrades to support layered software packages.
  • Configured and tested Windows Server operating systems with roles features.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Managed large datasets efficiently using database management systems such as SQL and ACCESS® Interface tools.
  • Created and administered profiles and accounts, also maintaining systems documentation.

Customer Service Engineer

NCR Inc.
08.2005 - 06.2006
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Led onsite installations of hardware systems for major clients, ensuring smooth integration into existing infrastructure without disruption to daily operations.
  • Increased equipment uptime by efficiently diagnosing hardware malfunctions and performing necessary repairs or replacements.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured and tested new software and hardware.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Supported store opening by setting up office space, equipment and POS systems.
  • Assisted in implementation of new POS system, reducing transaction times and improving accuracy.
  • Reduced downtime for ATMs by conducting regular system checks and coordinating repairs with technicians.
  • Assisted in the timely implementation of new ATM installations, ensuring smooth integration into existing banking systems.
  • Demonstrated excellent problem-solving skills when addressing complex technical issues resulting in minimized operational disruptions.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Installed and configured new devices and system components.
  • Researched and recommended network and data communications hardware and software.

Systems Support Engineer

Logix Inc.
08.2000 - 06.2005
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
  • Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
  • Designed and implemented robust backup strategies, safeguarding critical data against loss.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
  • Managed vendor relationships to negotiate contracts, procure equipment, and receive timely technical support when needed.
  • Created VPN infrastructure and allowed for secure remote connections.
  • Enhanced security by implementing firewalls, VPNs, and access control systems.
  • Planned implementation of network enhancements and upgrades.
  • Installed, supported and maintained company hardware and software infrastructure according to best practices.
  • Oversaw development and maintenance of computer systems, server upgrades and operating systems.
  • Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
  • Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.
  • Collaborated with teams in disaster planning, network backup and recovery process monitoring.
  • Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
  • Provided detailed information on hardware and software products so that appropriate stakeholders could make suitable purchasing decisions.
  • Backed up company data to distributed storage centers to avoid massive data loss.
  • Maintained applications to keep software current with necessary software updates and upgrades.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Installed and configured network printers and other peripheral devices.
  • Optimized system performance with regular audits, updates, and patch installations.
  • Implemented standard software and hardware to promote server data integrity.
  • Managed group policies effectively, ensuring consistent configurations across all systems within the organization.
  • Enhanced network security by implementing a multi-layered approach to Active Directory administration.
  • Implemented backup and disaster recovery plans, safeguarding valuable data against potential threats or failures.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Configured and tested Windows Server operating systems with roles features.
  • Performed software installations and OS upgrades to support layered software packages.

Field Service Engineer

Tecniflex Inc.
08.1998 - 08.2000
  • Maintained tools and equipment, parts inventory, and library of machine manuals.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Updated and maintained assigned machines per manufacturer specifications.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Conducted regular maintenance checks for improving equipment longevity and performance, reducing frequency of unplanned outages.
  • Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
  • Optimized inventory management practices to ensure availability of critical spare parts, minimizing delays in repair times.
  • Tested equipment performance and demonstrated operation and servicing best practices.
  • Managed inventory of ATM parts and supplies, ensuring availability for timely repairs and maintenance tasks.
  • Supported store opening by setting up office space, equipment and POS systems.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Improved network efficiency by implementing and managing system updates and patches.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Identified and resolved network congestion issues and bottlenecks.
  • Planned and implemented upgrades to system hardware and software.
  • Installed and configured network printers and other peripheral devices.
  • Evaluated software products to determine compatibility with existing systems.
  • Maintained office PCs, networks and mobile devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Education

Bachelor of Science - Major: Information Technology

Keystone College
LA Plume, Pa
09.2006

Associate of Science - Information Systems

Lackawanna College
Scranton, PA
05.1999

Skills

  • IT Compliance
  • IT Infrastructure
  • IT Budgeting
  • Information Security
  • Virtualization
  • Disaster Recovery
  • Technical Troubleshooting
  • Documentation And Reporting
  • Network Administration
  • Mobile Technologies
  • Technical support oversight
  • Local access network planning
  • User Support
  • Network Troubleshooting
  • Switch Configuration
  • IP Addressing
  • Network repairs and maintenance
  • VPN Configuration
  • Network Security Management
  • Wireless Networking
  • Network performance monitoring
  • Network configuration
  • Software Installation
  • Hardware and software monitoring
  • Customer Support
  • Firewall Management
  • System Upgrades
  • Server Management
  • Virtualization Technologies
  • System Administration
  • Data backups
  • Hardware troubleshooting
  • VMware and Hyper-V
  • Permissions and Access Control
  • Hardware Installation
  • Windows Server NT, 2000, 2003, 2008, 2012, 2019, 2022
  • Active Directory knowledge
  • System Testing
  • Network monitoring
  • Computer systems installation
  • Router Configuration
  • Linux administration
  • Storage Area Networks
  • Decision-Making
  • Windows 95/98/2000/XP/XP Pro/NT/8/10/11
  • Office 365 Deployment
  • Microsoft Intune
  • Azure Active Directory
  • Microsoft Office
  • Server Migration and Upgrades
  • Web Server Management
  • Cisco IOS Configuration
  • Web development
  • NET development
  • Scripting Languages
  • IIS Web Server
  • IIS Administration
  • IIS server configuration
  • Microsoft Federation Services
  • FortiGate Firewalls
  • Fiber and Copper Wiring

Timeline

IT Manager / Systems Administrator

Foxconn Industrial Internet
01.2023 - Current

Sr. Systems Engineer

Lumen (formerly, CenturyLink)
08.2017 - 11.2023

Systems Administrator

Network Scout Inc.
09.2016 - 08.2017

Network Administrator

Industries Of The Blind. Inc.
04.2014 - 08.2016

Systems Support

Johns Hopkins Community Physicians
11.2011 - 02.2014

Field Engineer

Associated Wholesalers Inc.
10.2007 - 11.2012

HTML and QA Technical Support Manager

Solid Cactus Inc.
06.2006 - 07.2007

Customer Service Engineer

NCR Inc.
08.2005 - 06.2006

Systems Support Engineer

Logix Inc.
08.2000 - 06.2005

Field Service Engineer

Tecniflex Inc.
08.1998 - 08.2000

Bachelor of Science - Major: Information Technology

Keystone College

Associate of Science - Information Systems

Lackawanna College

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Dave Thomas