Summary
Overview
Work History
Education
Skills
Timeline
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Dave Vaughan

Brooklyn,NY

Summary

Dynamic hands on sales driven, customer focused manager experienced in leading operations and visual teams to reach company objectives to maximize product profitability.

Overview

2026
2026
years of professional experience

Work History

Sales and Customer Experience Manager

Macy's Inc.
09.2021 - 09.2025
  • Oversaw a 20M Men's Dress Shirt and Accessories department's that ensured customer satisfaction and meet sales goals by training and supervising selling staff
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.


MERCHANDISE BEDDING SPECIALIST

Bed Bath & Beyond Inc.
01.2017 - 08.2020
  • Oversaw a department that generated 12M in annual sales by providing customers with a positive shopping experience, establishing relationships and using product knowledge to educate and upsell.
  • Drove sales by maintaining strong visual presentations by updating planograms and displays based on directives sent from corporate.
  • Monitored inventory levels to ensure the department was always stocked with the correct product assortment.
  • Communicated to store management team about any special orders requested from customers on key items not carried in the store.
  • The Department generated 1.8M for the company's largest event "Back to College"

MERCHANDISE OPERATIONS DIRECTOR

SAKS FIFTH AVENUE
01.2005 - 01.2017
  • Managed all operational functions for women's shoes and ready-to-wear departments (transfers, new receipts and organizing stockrooms).
  • Managed a support staff of 25 team members for a successful launch of the largest women's shoe salon "10022-SHOE" in NYC that generated $90M in sales by developing strong partnerships with sales, marketing and the visual teams.
  • Reduced department overtime by rewriting the employee's schedules.
  • Trained support staff on organizing stockrooms and merchandise the selling floor according the guidelines set by visual.
  • Post Christmas day, women's shoe department had its biggest day. 1.3M in sales with 100 sales and support associates driving the business.
  • Partnered with Asset Protection to strategically map out a plan to reduce shrinkage.

SENIOR VISUAL MERCHANDISE MANAGER

JC PENNY, INC
1999 - 2005
  • Hired, trained and managed a visual team of six that oversaw all visual aspects of a store with annual sales of 60M.
  • Instrumental in the execution and opening of 4 new stores (Queens, Bronx, West Nyack NY & Woodbridge NJ).
  • Trained the sales team on how to drive sales with strong visual merchandise presentations
  • Assisted with the selection and purchase of brand new store fixtures.

Education

Bachelor of Science - Art

College of New Paltz, SUNY
New Paltz, NY

Associate of Applied Science - Art & Advertising Design

New York City Technical College, CUNY
Brooklyn, NY

Skills

  • Customer service
  • Staff development
  • Strong verbal communication
  • Problem Solving
  • Organization
  • Self-motivated
  • Conflict resolution
  • Creative

Timeline

Sales and Customer Experience Manager

Macy's Inc.
09.2021 - 09.2025

MERCHANDISE BEDDING SPECIALIST

Bed Bath & Beyond Inc.
01.2017 - 08.2020

MERCHANDISE OPERATIONS DIRECTOR

SAKS FIFTH AVENUE
01.2005 - 01.2017

SENIOR VISUAL MERCHANDISE MANAGER

JC PENNY, INC
1999 - 2005

Bachelor of Science - Art

College of New Paltz, SUNY

Associate of Applied Science - Art & Advertising Design

New York City Technical College, CUNY

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