DAVE WALKER
Winter Haven
Summary
Skilled in supporting human resources functions, excluding payroll and timekeeping. Have experience in managing employee records, assisting with recruitment processes, and enhancing workplace culture. Strengths include strong organizational abilities, effective communication skills, and the capacity to handle confidential information discreetly. Contributed to improving HR workflow processes and employee satisfaction through proactive support and initiative.
Overview
11
11
years of professional experience
1
1
Certification
Work History
I.T./Warehouse Associate
Amazon
Fort Lauderdale
01.2021 - 04.2025
- Safely operated in proximity to moving machinery, ensuring a secure working environment for all team members.
- Diagnosed computer hardware and network issues, employing effective troubleshooting strategies for swift issue resolution.
- Maintained a clean and organized warehouse, adhering to OSHA safety standards for optimal operational efficiency.
- Oversaw network and system performance, executing troubleshooting, security patching, and routine maintenance protocols.
Customer Service
Colonial Van Lines Relocation Division
Fort Lauderdale
04.2017 - 12.2020
- Provided a positive inbound calling experience by answering phones with a friendly and welcoming greeting.
- Resolved customer complaints effectively, ensuring satisfaction and fostering positive future transactions.
- Employed fact-finding techniques to understand customer needs and expectations, recommending tailored products and solutions.
- Cultivated long-term, loyal customer relationships through top-notch service, offering detailed information on orders, accounts, and services.
Human Resources Assistant
Flying Squirrel Trampoline Park
Weston
03.2014 - 11.2016
- Coordinated new employee orientation schedules, facilitating seamless onboarding for new team members.
- Screened applicant resumes, organized and facilitated both phone and in-person interviews during the hiring process.
- Managed paperwork filing, sorted and distributed mail, ensuring efficient office organization and smooth operations.
- Coordinated employee onboarding and training sessions to ensure smooth integration.
Education
Computer and Information Sciences -
Broward Community College
Pompano Beach, FL04.2012
Skills
- employee training
- recruitment strategies
- performance evaluation
- data entry fidelity
- problem solving
- attention to detail
- team collaboration
- Employee onboarding
- New hire orientation
- Office administration
- Employee engagement
- Communication management
- Human resources support
- Post-hire check-ins
- Operations Analysis
- Empathy & Active Listening
- Time Management
- Flexibility & Adaptability
- Critical Thinking
- Regulatory Compliance
Certification
Computer Repair Certified, Correlation ONE & CI Training
Timeline
I.T./Warehouse Associate
Amazon
01.2021 - 04.2025
Customer Service
Colonial Van Lines Relocation Division
04.2017 - 12.2020
Human Resources Assistant
Flying Squirrel Trampoline Park
03.2014 - 11.2016
Computer and Information Sciences -
Broward Community College
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