Dave Wederquist
Troutdale,OR
Summary
Goal-oriented manager with distinguished experience in the plumbing and HVAC industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Effectively manages P&L on multimillion-dollar, multi-product lines of business. Trained in Nexstar, Service titan and Color code
Overview
20
20
years of professional experience
Work History
Operations Manager/Sales Manager
Wolcott Home Services
2021.01 - Current
- Managed team of 18 plumbers and 8 HVAC technicians and ensured that all projects were completed on time, within budget and to highest quality standards
- Oversaw daily operations including scheduling, job costing, project management and safety procedures
- Developed relationships with clients in order to develop repeat business through effective marketing strategies
- Ensured compliance with company policies and procedures as well as local regulations regarding health & safety practices at all times
- Assisted in training new employees by providing instruction on various aspects of plumbing trade such as technical skills, tools & equipment knowledge etc.
- Developed Commissions payroll and incentive programs and implemented company wide switching from hourly
- Direct sales and job walks with customers
- Plan reading for bigger TI jobs and drafting proposals
- Bid writing for bigger HVAC projects with plan reading and Engineering
- Responsible for maintaining knowledge of plumbing and HVAC codes to ensure passing of inspections for company
- Training new technicians on Nexstar protocols and how to run service calls to maximize opportunity
- Trained new technicians on Service titan and how to use features
- Implemented priority dispatching to maximize call opportunity it's with dispatch team.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Standardized and reduced email communications between employees by formulating and implementing field communication processes
Field Manager
Ready Rooter And Chapman Plumbing
2013.01 - 2020.12
- Actively pursued and qualified valued business opportunities
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Demonstrated understanding of prospects' perspective and frame of reference and documented their needs and requirements
- Managed new and established account development for revenue and pro t growth
- Defined and proposed specific approaches to meet and exceed consumer needs
- Proven effective prospecting, presentation and closing skills
- Strong territory planning and account management skills
- Grew commerical accounts by 90% year one
- In the field training of new technicians on diagnosing plumbing issues as well as presenting options to customer and closing the sale of larger plumbing projects
- Responsible for hiring of new employees to meet companies growing needs
Field Supervisor
ARS Rescue Rooter
2008.01 - 2013.01
- Responsible for transition and maximizing of service calls
- Lead meetings on training for maximizing opportunity of service calls
- Diagnosing of plumbing issues and presenting multiple solutions to customer
- On site estimation of plumbing projects with customers
- Building of proposals and signed contracts for work to be performed
- Consistently highest job closure rating for multi million dollar plumbing company
- Formulated training procedures and trained other technicians
- Individual Sales targets of 300k-400k per month consistently met.
- Investigated issues and developed effective solutions.
- Met with customers to resolve issues and build productive relationships.
- Kept teams on task to complete milestones on time.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Built and nurtured relationships with customers and vendors to maximize profit potential.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Mentored team members in best practices to increase sales performance.
- Trained workers in proper methods, equipment operation and safety procedures.
- Directed projects according to schedule and quality demands.
Service Technician
Mr. Rooter
2006.01 - 2008.01
- Running service calls
- Diagnosing problems with home and presenting multiple solutions to customers
- Cabling drain lines
- Installation of water heaters
- Replacement of exterior sanitary waste systems such as sewer lines and discharge pumps
- Familiarize with city codes and state regulations for new installs
- Print reading
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Repaired plumbing systems, components, and equipment.
- Complied with state plumbing codes throughout duration of each project.
- Read blueprints to determine appropriate materials and procedures for each project.
Plumbing Apprentice
Mr. Rooter
2004.01 - 2005.01
- Learning of basic skills of th plumbing industry
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Organized and moved materials from truck to job site to support project requirements.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Cut and drilled holes in walls to permit passage of pipes.
- Measured, threaded, and cut materials to correct angles.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Assisted with repairs to steam, drainage, and sewer lines.
Education
High School Diploma -
Crook County High School
Prineville, OR06.2003
Skills
- Team Recruiting and Onboarding
- Sales Leadership
- Customer Order Management
- Profitability Assessments
- Client Base Retention
- Advertising Campaigns
- Employee Performance Evaluations
- Sales Program Coordination
- Networking Events
- Staff Meetings
- Solving Customer Concerns
- Staff Training
Timeline
Operations Manager/Sales Manager
Wolcott Home Services
2021.01 - Current
Field Manager
Ready Rooter And Chapman Plumbing
2013.01 - 2020.12
Field Supervisor
ARS Rescue Rooter
2008.01 - 2013.01
Service Technician
Mr. Rooter
2006.01 - 2008.01
Plumbing Apprentice
Mr. Rooter
2004.01 - 2005.01
High School Diploma -
Crook County High School
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