Leader within Discover Financial Services' award winning Brand Creative Group, with expertise in creative direction and brand awareness. Played a pivotal role in establishing strong partnerships and driving double-digit revenue growth and awareness by combining customer journey insight with data analytics. Implemented journey-based communication strategies through customer-centric omnichannel approach, including email marketing and social media. Collaboratively trained agency partners, ensuring our brand's voice remains consistent and powerful, and our campaigns resonate deeply with our audience, resulting in industry leading net promoter scores year-over-year.