
Senior creative operations leader with 20+ years driving brand growth, customer engagement, and operational excellence across Fortune 100 financial services, B2C, and B2B organizations. Proven ability to scale creative systems, optimize omnichannel delivery, and translate customer insights into measurable revenue growth. Trusted partner to executive leadership, agency ecosystems, and platform partners (Oracle, Meta, AEM). Known for building high-performing teams, modernizing creative workflows, and delivering double-digit growth, award-winning campaigns, and industry-leading NPS.
GPA: Cum Laude
Creative direction
Brand strategy
Campaign planning
Brand positioning
Internal communications
Agency management
Advertising management
Marketing communications
Staff coaching
Social media campaigns
Consumer insights
Customer journey optimization