Summary
Overview
Work History
Education
Skills
Timeline
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DAVID ZUNIGA

Branchburg Township,NJ

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in the Automotive space.

Overview

11
11
years of professional experience

Work History

VP of Operations & Business Development

Rodo
07.2020 - Current
  • Communicated directly with marketplace customers, vendors and dealer partners to build strong business networks, relationships, referrals and repeat business.
  • Developed strong dealer relationships, partnerships and mutually beneficial agreements to grow the available vehicles on our consumer marketplace for optimal sales, traffic and overall results.
  • Recruited, trained and developed high performing sales teams and account managers, both consumer and dealer facing to meet the expectations and needs in an automotive marketplace.
  • Relentlessly solved for problems faced in a vehicle transaction by leveraging experience, know how and available automotive relationships at an expert level.
  • Worked with the engineering team to develop and implement an industry first and practical AI powered marketplace.
  • Oversaw inventory management, optimizing available inventory, correct pricing and dealer satisfaction of product available on the marketplace to ensure partner success.
  • Oversaw the feed of incentives and rebates from OEM's to ensure accurate pricing, discounts and lowest pricing to attract new buyers and higher conversions.
  • Implemented data-driven strategies to identify areas of improvement and drive continuous process optimization.
  • Directed market expansions to propel business forward, meeting changing customer needs through a global pandemic, inventory shortages and consumer concerns over inflation.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Shaped solutions and processes by leveraging trends in customer marketplaces, consumer behavior and customer feedback, specifically in the automotive industry.
  • Trained and guided team members to maintain high productivity, performance metrics and consistently positive customer service feedback.
  • Obsessively viewed consumer's 'road to the sale' to reduce friction in processes, work flow and experience.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented systems and procedures to increase profitability through after sales such as finance and insurance products.
  • Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
  • Mentored team members on best practices in operations management and business development fostering a culture of continuous learning, growth and mentorship within the organization and my teams.

General Sales Manager

Springfield Acura
10.2018 - 06.2020
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed and implemented comprehensive salesperson training program.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Established and cultivated solid business relationships with new or existing customers.
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.

Operations Manager

Service Master
02.2014 - 08.2018
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Resolved customer complaints in professional and timely manner.
  • Monitored service staff performance and provided feedback for improvement.

Education

Certificate - Generative AI: Prompt Engineering

IBM
02.2024

Certificate - Generative AI

Microsoft
01.2024

BBA - Business Management

Hofstra University
Hempstead, NY
06.2005

Skills

  • Problem Solving
  • Business networking
  • Business Management
  • Staff Training
  • Generative AI
  • Prompt Engineering
  • Artificial Intelligence
  • Strategic Planning
  • Marketing Strategies
  • Statistical Analysis
  • Business Development
  • Motivational Leadership
  • Customer Relations
  • Relationship Building

Timeline

VP of Operations & Business Development

Rodo
07.2020 - Current

General Sales Manager

Springfield Acura
10.2018 - 06.2020

Operations Manager

Service Master
02.2014 - 08.2018

Certificate - Generative AI: Prompt Engineering

IBM

Certificate - Generative AI

Microsoft

BBA - Business Management

Hofstra University

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DAVID ZUNIGA