Summary
Overview
Work History
Education
Skills
Timeline
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Daveeda Johnson-Hill

Wanette,OK

Summary

Dynamic professional with a proven track record at Best Western Hotel, excelling in guest relations and front office management. Leveraged strong problem-solving skills and attention to detail to enhance customer satisfaction and optimize occupancy rates. Adept at managing sensitive information and fostering team collaboration, contributing to a 20% increase in positive guest feedback.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

Best Western Hotel
03.2019 - 07.2019
  • Greeted and assisted guests with check-in and check-out processes, ensuring positive first impressions.
  • Managed multi-line phone system, directing calls to appropriate departments promptly and efficiently.
  • Coordinated room reservations using property management software, optimizing occupancy rates.
  • Provided information about hotel amenities and local attractions, enhancing guest experiences.
  • Maintained cleanliness and organization of front desk area, promoting a welcoming environment for guests.
  • Assisted in resolving guest complaints swiftly, contributing to overall satisfaction ratings.
  • Conducted end-of-day financial reconciliation, ensuring accuracy of cash and credit transactions.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Front End Manager

Homeland Grocery
02.2012 - 07.2012
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Developed understanding of individual care plans to meet client needs effectively.
  • Maintained clean and organized living environments for clients' well-being.
  • Communicated effectively with clients, fostering trust and rapport.
  • Supported medication management by reminding clients of schedules and dosages.
  • Observed and reported changes in clients' conditions to healthcare professionals.
  • Adapted quickly to changing client needs, demonstrating flexibility in care approach.
  • Participated in training sessions to enhance caregiving skills and knowledge.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.

Caregiver

Southern Oklahoma Resource Center
05.2006 - 05.2011
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Developed understanding of individual care plans to meet client needs effectively.
  • Maintained clean and organized living environments for clients' well-being.
  • Communicated effectively with clients, fostering trust and rapport.
  • Supported medication management by reminding clients of schedules and dosages.
  • Observed and reported changes in clients' conditions to healthcare professionals.
  • Adapted quickly to changing client needs, demonstrating flexibility in care approach.
  • Participated in training sessions to enhance caregiving skills and knowledge.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

Full Charge Bookkeeping - Bookkeeping

Mid America Technology Center
Wayne, OK
05.2013

Communication And Phone Etiquette -

Mid America Technology Center
Wayne, OK
05.1993

Medical Terminology -

Mid America Technology Center
Wayne, OK
05.1993

High School Diploma -

Pauls Valley High
Pauls Valley, OK
05.1993

Certified Data Processor -

Mid America Technology Center
Wayne, OK
05.1993

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Cash handling
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Appointment scheduling
  • Verbal and written communication
  • Scheduling appointments
  • Office organization
  • File organization
  • Hospitality services
  • Front office management
  • Filing
  • Sensitive information handling
  • Initiative-taking
  • Complex Problem-solving
  • Issue handling
  • Confidentiality handling
  • Guest relations
  • Skilled in software
  • Document management
  • Meeting scheduling
  • Word processing
  • Bookkeeping

Timeline

Front Desk Receptionist

Best Western Hotel
03.2019 - 07.2019

Front End Manager

Homeland Grocery
02.2012 - 07.2012

Caregiver

Southern Oklahoma Resource Center
05.2006 - 05.2011

Full Charge Bookkeeping - Bookkeeping

Mid America Technology Center

Communication And Phone Etiquette -

Mid America Technology Center

Medical Terminology -

Mid America Technology Center

High School Diploma -

Pauls Valley High

Certified Data Processor -

Mid America Technology Center

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Daveeda Johnson-Hill