Daveena Bedgood
Montgomery,AL
Summary
Experienced administrative professional with a strong background in supporting executive leadership. Demonstrates ability to handle confidential information and effectively manage executive schedules. Committed to fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills. Dedicated professional focused on driving success through efficient administrative support.
Overview
16
16
years of professional experience
Work History
Executive Assistant to General Counsel
Tuskegee University
05.2023 - Current
- Review/audits accounting and operational records to ensure the accuracy of information and examine supporting documentation to establish proper authorization and conformance with agreements, contracts, and applicable federal regulations.
- Maintain agency files and records, including, but not limited to: fixed asset inventories, leases, grants, contracts, insurance, closing statements, environmental modifications, and other agreements.
- Monitors and maintains the General Ledger
- Compile and analyze financial information and prepare well documented journal entries for approval by the Attorney to accounts as needed ensuring financial records are accurate and properly documented
- Assist with401(k) audits, Form5500 preparation and other required reports to the DOL and IRS
- This includes quarterly and annual analysis of payroll data to complete Federal and State payroll tax filings
- Assure that purchases and invoices are verified, recorded and distributed to accounts correctly
- Assist the Attorney with the coordination of all audit activity
- Includes preparation of work papers and reconciliations as requested by external auditors
- Consistently maintain high professional standards at work concerning personal behavior and interaction with other staff
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and managed office systems to efficiently deal with documentation.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
Assistant Manager
GATEWAY MANAGEMENT COMPANY
02.2022 - 05.2023
- Prepare move-in packages and review lease agreements with prospect at time of move-in.
- Complete all lease paperwork including related addenda and accept rental and/or utility payments and deposits.
- Responsible for scheduling approved contractors for apartment turns and work needed at assigned community as directed by the Property Manager.
- Assist with the maintaining of weekly traffic reports, monthly corporate reports, resident communication, move-out inventory, market surveys, etc.
- Foster a work environment that maximizes employee involvement, morale, company culture, and engagement
- Assist with developing procedures and driving continuous improvement throughout all departmental operations by focusing on safety, production goals, problem solving and team building.
- Assist in developing and implementing the daily operating plan to include manpower planning, warehouse work schedules, and training.
- Provide help to management, including assistance with hiring and training, and keep management updated on team performance.
- Communicate effectively and timely with management/administration.
- Ensure safety and operating procedures are known, understood, and followed
- Take accountability for the behavior and performance of the assigned group and/or shift, and provides on-the-job training and mentoring to other team members
- Ensure standards are achieved for all packages shipped and items received in the facility
- Work with property manager and Inventory Supervisor to assist with the oversight of warehouse Inventory Management: slotting locations, racking, cycle counts, inventory of products, etc
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Property Manager
Arbour Valley Management
01.2021 - 02.2022
- Tax credit property
- Inspect models and “market ready” vacancies daily to insure cleanliness.
- Answer incoming phone calls or emails handling each accordingly.
- Accept work order requests from current residents and follow up on completion of work orders to ensure resident satisfaction.
- Tour property, models, and amenities with prospect, professionally present the community and specific apartments while communicating features and benefits.
- Maintain awareness of local market conditions and trends.
- Contribute ideas to management for marketing community and for improving resident satisfaction.
- Accountable for the accurate and timely collection, posting, and deposits of rent income using property management software.
- Complete re-certifications or lease renewals by deadline.
- Assist the Property Manager with the preparation of annual budgets, collections, delinquency and variance reports and late notices.
- Manage the operations, maintenance and record-keeping of all properties to ensure program compliance for tax credit, HUD, LIHTC, AHP and related requirements through regular file audits, property inspection and timely reporting.
- Collaborate with Community/Resident Services staff, partners, and volunteers to ensure delivery of resident programs and support.
- Apply communication and conflict resolution skills to diffuse resident concerns in a professional, courteous, and empathetic manner to seek resolution.
- Manage properties with income restrictions, ensuring no over-income or falsification of information or records provided.
- Ensure vacant apartments are inspected daily and apartments are turned within 5 to7 days.
- All other duties as assigned by management.
Leasing Consultant
HALLMARK MANAGEMENT INC
07.2019 - 01.2021
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Planned special events such as lotteries, dedications and project tours.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Leasing Manager
Arbour Valley Management/Foshee Management
01.2017 - 07.2019
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Explained terms of lease and amounts to be paid to tenants.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Generated leads for sales and rental properties through cold calls and referrals.
Call Center Representative
CGI
02.2015 - 12.2015
- Initiate operations improvements for overall call center productivity
- Analyze call volume and average call time to monitor Representative's performance and productivity
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Crew Member
McDonald's
06.2012 - 10.2013
- Maintain high standards of customer service
- Operate cash register and process customer payments
- Upheld safety and sanitation standards
Call Center Representative
SITEL
02.2013 - 06.2013
- Manage customer calls effectively and efficiently
- Manage high call volume with tact and professionalism
- Initiate operations improvements for overall call center productivity
- Analyze call volume and average call time for monitoring
- Representative's performance and productivity
Substitute Teacher
Kelly Services
08.2011 - 05.2012
- Classroom management and discipline
- Student engagement
- Carry out lesson plans and assigned duties
- Adapted teaching methods and materials to meet student's varying needs
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
Waitress
Annie's Restaurant
09.2008 - 03.2009
- Upheld safety and sanitation standards
- Consistently provide professional, friendly and engaging service
- Skillfully promoted menu items and specials
Education
High School Diploma -
Luverne High School
Luverne, AL05.2010
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Office administration
- Meticulous attention to detail
- Customer Service-oriented
- Meeting planning
- Excel spreadsheets
- Business administration
- Legal administrative support
- Email management
- File organization
- Staff management
- Presentation development
- Spreadsheet tracking
- Social media management
- Travel administration
- Administrative leadership
Accomplishments
- I developed a comprehensive presentation aimed at enhancing administrative competencies, which included various strategies and best practices to optimize efficiency and effectiveness in daily tasks. This presentation was delivered as an interactive training session for all executive assistants, fostering a collaborative environment for skill development and knowledge sharing.
Certificates
**Certificate in Administrative Professionalism Presented by P.A. Douglas**
Timeline
Executive Assistant to General Counsel
Tuskegee University
05.2023 - Current
Assistant Manager
GATEWAY MANAGEMENT COMPANY
02.2022 - 05.2023
Assistant Property Manager
Arbour Valley Management
01.2021 - 02.2022
Leasing Consultant
HALLMARK MANAGEMENT INC
07.2019 - 01.2021
Leasing Manager
Arbour Valley Management/Foshee Management
01.2017 - 07.2019
Call Center Representative
CGI
02.2015 - 12.2015
Call Center Representative
SITEL
02.2013 - 06.2013
Crew Member
McDonald's
06.2012 - 10.2013
Substitute Teacher
Kelly Services
08.2011 - 05.2012
Waitress
Annie's Restaurant
09.2008 - 03.2009
High School Diploma -
Luverne High School
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