Dixie Canunio

• Managed day-to-day operation of home to comply with regulations and agency standards.
• Supervised residents preparing meals and handling chores and provided constructive feedback.
• Assisted residents with daily hygiene and living tasks.
• Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
• Oversaw budget to manage expenditures and control costs.
• Conducted regular audits of public spaces and staff work areas to maximize quality control.
• Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Maintained required records of work hours, budgets and payrolls.

• Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
• Researched and booked reasonably-priced and comfortable airfare, hotels and ground transportation for senior leadership.
• Scheduled and made appointments for 10 attorneys.
• Completed data entry of legal documents into electronic filing systems.
• Developed and maintained positive relationships with clients and colleagues.
• Assisted with preparation of trial materials and documents.
• Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
• Produced and filed various legal documents and electronically preserved updated case record system.
• Diligently edited legal correspondence for grammar and spelling.
• Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
• Created and printed legal documents for attorneys to review.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Planned and organized internal and external events, meetings and conferences.

• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Produced detailed reports of fraud investigations and presented findings to senior management.
• Evaluated customer data to identify and prevent fraudulent activities.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
• Reviewed transactions and receipts to identify any suspicious activity.
• Summarized all key information regarding investigation into detailed report for delivery to client.
• Contacted customers directly to notify of fraudulent activity and minimize impacts.
• Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
• Excellent communication skills, both verbal and written.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Demonstrated leadership skills in managing projects from concept to completion.
• Gained extensive knowledge in data entry, analysis and reporting.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

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• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
• Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
• Developed effective relationships with customers, which helped improve overall payment processes.
• Managed additional responsibilities by filling in for unavailable supervisors to maintain smooth operations.
• Provided hands-on training in daily processes and job duties.
• Optimized credit approval and collection processes, improving operational efficiencies by over 35%.
• Recommended approval or disapproval of commercial, real estate or credit loans.
• Organized and finalized loan applications for underwriter review.
• Reviewed and verified income, credit reports and employment histories for each borrower.
• Adhered to banking standards and government lending guidelines for loan services.
• Monitored client abilities and account information to determine appropriate credit approval decisions.
• Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
• Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
• Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report.

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• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
• Resolved customer issues through thorough dispute investigation.
• Educated and engaged customers with new bank products and services.
• Verified customer identification and documentation for compliant transactions.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Delivered prompt service to prioritize customer needs.
• Responded proactively and positively to rapid change.
• Maintained up-to-date knowledge of product and service changes.

• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Trained new team members by relaying information on company procedures and safety requirements.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Coached team members in techniques necessary to complete job tasks.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Assisted in recruitment to build team of top performers.
• Gathered, organized and input information into digital database.
• Devised and implemented processes and procedures to streamline operations.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Educated staff on organizational mission and goals to help employees achieve success.
• Frequently inspected production area to verify proper equipment operation.
• Evaluated customer needs and feedback to drive product and service improvements.

• Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
• Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
• Approached prospective clients through cold calling and emails to meet sales targets.
• Negotiated contracts and handled paperwork such as invoices and orders.
• Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
• Obtained credit records from reporting agencies.
• Presented new and additional products and services to existing customers.
• Processed customer payments and account setup charges.
• Backed up teller team by handling needs of new and existing customers at main counter.
• Provided customers with additional information regarding account services.
• Collected customer information and completed new account forms.
• Verified customer identity and reviewed documentation for accuracy.
• Responded to customer inquiries regarding new accounts and account services.
• Monitored accuracy of customer information in system.
• Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
• Greeted customers and delivered information about new account processes.
• Tracked and processed customer account requests and applications.
• Explained account terms and conditions to customers.
• Activated new accounts and issued customer identification numbers.

• Educated customers on use of banking website and mobile apps.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Maintained accurate records of customer transactions in line with bank procedures.
• Monitored and reported suspicious activity in line with bank security policies.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Handled various accounting transactions.
• Cross-sold credit cards, loans and other bank products.
• Trained new hires on customer service policies and procedures.
• Counted, verified and handled bank deposits and armored car transactions.
• Generated monthly reports on customer activity and customer feedback.
• Calculated fees due, interest and change for customer transactions.
• Maintained friendly and professional customer interactions.
• Referred customers to other banking departments for specialized services.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Established rapport with new clients to increase satisfaction and loyalty.