Davelin Partain
Del Rio,TN
Summary
Dependable and driven candidate with proven experience in fast-paced restaurant settings. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Sun Diner
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Head Bartender
Pegasus Taverna
12.2019 - 03.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
- Served high customer volumes during special events, nights, and weekends.
Receptionist and Secretary
Pritchard Heating and Cooling
01.2010 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
High School Diploma -
Cass Tech
Detroit, MI06.1987
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Customer-Oriented
- Organization and prioritization
- Complaint resolution
- Food Service Background
- Pre-shift walk-through
- Regulatory Compliance
- Reliable and Responsible
- Training and Onboarding
- Employee Supervision
- Relationship Building
- Calm and Pleasant Demeanor
- Work Planning and Prioritization
- Delegating Assignments and Tasks
- Investigating Complaints
Certification
ABC Certified
Timeline
Server
Sun Diner
09.2023 - Current
Head Bartender
Pegasus Taverna
12.2019 - 03.2020
Receptionist and Secretary
Pritchard Heating and Cooling
01.2010 - 01.2016
High School Diploma -
Cass Tech
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