Davelle Winfrey
Jackson,MS
Summary
Strong and encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
13
13
years of professional experience
Work History
E-Commerce Supervisor, Department Manager, Cashier
Kroger
02.2011 - Current
- Enhanced customer satisfaction by streamlining the order processing system.
- Boosted online sales through effective product merchandising and promotion strategies.
- Trained and supervised e-commerce team members, resulting in increased productivity and improved performance.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced client retention rates by building strong relationships through consistent communication and followups.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
Bank Teller
BankPlus
03.2021 - 02.2022
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Education
Bachelor of Arts - Accounting
Jackson State University
Jackson, MS05.2015
Associate of Arts - Accounting
Hinds Community College
Raymond, MS05.2013
Associate of Arts - Billing And Coding
Holmes Community College
Ridgeland, MS05.2025
High School Diploma -
Provine High School
Jackson, MS05.2010
Skills
- Written and Verbal Communication
- Detailed Oriented
- Problem Solving
- Time Management
- Goal Oriented Focused
- Organization
- Technical
Timeline
Bank Teller
BankPlus
03.2021 - 02.2022
E-Commerce Supervisor, Department Manager, Cashier
Kroger
02.2011 - Current
Bachelor of Arts - Accounting
Jackson State University
Associate of Arts - Accounting
Hinds Community College
Associate of Arts - Billing And Coding
Holmes Community College
High School Diploma -
Provine High School