Davelyn Gaviola
Portland,Oregon
Summary
Experienced Customer Service Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Associate/Cashier
Booler Pet Hotel
09.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected payments for service rendered
- Kept detailed records of Pet grooming and boarding
- Answered questions about store policies and addressed customer concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Substitute Child Development Assistant
Benicia Unified School District
06.2023 - Current
- Utilized positive reinforcement to help children develop communication and collaboration skills.
- Observed children to recognize and maintain strong awareness of developmental progress.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Prepared children for success in classroom settings through encouragement and exploration of learning activities.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Monitored children's activities throughout day to maintain overall safety.
- Implemented welcoming classroom environment where children felt safe and secure.
- Built and maintained strong parent and student relationships.
Customer Service Cashier/Customer Service Associate
Zippys Restautant
10.2022 - 11.2022
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Processed orders on POS system and accepted cash and charge payments.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Made change and returned correct cash and coin to patrons.
- Delivered special orders to waiting vehicles and tables to promote specialized service.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Lyft Driver
Lyft
02.2016 - 10.2017
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Followed company guidelines and policies when interacting with passengers.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Adhered to all safety regulations and traffic laws while driving.
- Responded to passenger concerns and complaints politely and professionally.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Delivered passengers to destinations safely and on time.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Responded with ease to sudden changes in routes and schedules.
- Communicated with passengers regarding estimated time of arrival.
- Helped passengers with luggage, collected fares and politely answered questions.
UBER Driver
UBER
01.2016 - 10.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
After School Teacher
Catholic Cathdral Academy
12.2015 - 06.2016
- Observed and monitored children's play activities to promote healthy, safe environment.
- Prepared after-school enrichment activities for children to encourage student participation.
- Organized and stored toys and classroom materials to maintain order in activity areas.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Monitored student attendance by collecting attendance rosters and overseeing attendance database.
- Organized and supervised games and [Type] recreational activities to promote physical, mental and social development in children.
Education
Paralegal Studies
Ashworth College
Norcross, GA09.2026
Certificate Of Professional Development - Certified Nurse Assistant
Healthcare Training & Career Consultants
Honolulu, Hi 06.2022
Bachelor of Science - Criminal Justice
Chaminade University of Honolulu
Honolulu, HI12.2015
High School Diploma -
Aiea High School
Aiea, HI06.1990
Skills
- Customer Support
- Team Collaboration
- Clerical Support
- Regulatory Compliance
- Appointment Scheduling
- Complex Problem-Solving
- Safety Regulations
- Product Knowledge
- Guest Services
- Refunds and Exchanges
- Customer Complaint Resolution
- Cross-Functional Team Collaboration
- Product and Service Solutions
- Stock Replenishment
- POS System Operation
- Sales Closing
- Inventory Control
- Customer Service
Additional Information
My job dates are far apart because I was attending College full time so in the middle of breaks I applied for jobs and had to quit it before I started school again and that was from 2011 ro 2015 for Chaminade University
Timeline
Customer Service Associate/Cashier
Booler Pet Hotel
09.2023 - Current
Substitute Child Development Assistant
Benicia Unified School District
06.2023 - Current
Customer Service Cashier/Customer Service Associate
Zippys Restautant
10.2022 - 11.2022
Lyft Driver
Lyft
02.2016 - 10.2017
UBER Driver
UBER
01.2016 - 10.2017
After School Teacher
Catholic Cathdral Academy
12.2015 - 06.2016
Paralegal Studies
Ashworth College
Certificate Of Professional Development - Certified Nurse Assistant
Healthcare Training & Career Consultants
Bachelor of Science - Criminal Justice
Chaminade University of Honolulu
High School Diploma -
Aiea High School