Dave Moseley
Orlando,FL
Summary
Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining and entertainment offerings in the Orlando area. Excellent interpersonal and communication skills. Passion for pop culture, particularly video games and movies.
Overview
9
9
years of professional experience
CliftonStrengths
Analytical - Ideation - Futuristic - Command - Input
Skills
- Reliable and trustworthy
- Customer service
- Hospitality
- Sales
- Clear communication
- Critical thinking
- Proficient in Word, Excel, Powerpoint, Photoshop, Lightroom
Work History
Guest Support Services Coordinator (Senior Lead)
Universal Orlando Resorts
Orlando, FL
03.2023 - Current
- Led Team Members at the Guest Contact Center by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Documented customer inquiries and resolutions in a ticketing system.
- Was selected by management team to lead the rollout of SalesForce program to the GSS department due to demonstrating strong communication and organizational skills.
Sales Counselor
Universal Orlando Resorts
Orlando, FL
04.2022 - 03.2023
- Ask exploratory questions to determine the best types of tickets and extras suitable for each individual guest or family planning a visit to the resort.
- Use in-depth park knowledge to answer pre-arrival guest questions.
- Proficient in Galaxy and Desktop software to assist with ticket modifications and package-building.
- Worked alongside VIP Sales team to plan events with 16,000+ attendees such as Pop Warner Cheer/Football.
Attractions Operator
Universal Orlando Resorts
Orlando, FL
02.2021 - 04.2022
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Recognized by leadership team for frequently going above and beyond the roles and responsibilities of the job.
Scareactor
Universal Orlando Resorts
Orlando, FL
10.2015 - 11.2019
- Worked in a "reserve" capacity to fill many different roles throughout the entire Halloween Horror Nights event for multiple years.
- Demonstrated ability to take new stage direction on short notice and work within dark, small spaces with large costumes and prosthetics.
- Recognized for delivering consistently high-quality performances in new situations each night.
Concierge Supervisor
Expedia Local Expert
Orlando, FL
10.2014 - 11.2020
- Assisted guests with booking experiences in the Orlando area, including making suggestions based on their unique situation.
- Upheld the service expectations of multiple luxury hotel brands, including The Ritz-Carlton, JW Marriott and Gaylord Palms.
- Provided excellent service and attention to guests whether face-to-face or through phone and email conversations.
- Rectified volatile situations quickly through active listening and effective communication.
- Led a team of 10-15 colleagues to provide consistent results.
Education
National Diploma - Multimedia
Arts Institute Of Bournemouth
Bournemouth, UK07.2005
Accomplishments
- Team Member Of The Month (Guest Support Services) June 2023, November 2023
- Team Member Of The Month (Guest Contact Center Sales Counselor) May 2022, December 2022
- Team Member Of The Month (Attractions - "The Simpsons Ride") May 2021
Hobbies
- Video games (strong focus on co-operative multiplayer and narrative single-player experiences)
- Movies and TV (horror, sci-fi, blockbuster)
- Photography
- Podcasting
Timeline
Guest Support Services Coordinator (Senior Lead)
Universal Orlando Resorts
03.2023 - Current
Sales Counselor
Universal Orlando Resorts
04.2022 - 03.2023
Attractions Operator
Universal Orlando Resorts
02.2021 - 04.2022
Scareactor
Universal Orlando Resorts
10.2015 - 11.2019
Concierge Supervisor
Expedia Local Expert
10.2014 - 11.2020
National Diploma - Multimedia
Arts Institute Of Bournemouth
Similar Profiles
Charlie DalmasCharlie Dalmas
Entertainment Escort/Attractions Attendant at Universal Orlando ResortsEntertainment Escort/Attractions Attendant at Universal Orlando Resorts
Charles GrayCharles Gray
Senior Show Director at Universal Orlando ResortsSenior Show Director at Universal Orlando Resorts
Eddie OquendoEddie Oquendo
Analyst I/II, Field Services at Universal Orlando ResortsAnalyst I/II, Field Services at Universal Orlando Resorts