Daven Borders
Tarpon Springs
Summary
Dynamic leader with a proven track record at Johnson & Johnson, enhancing patient care and retention through effective communication and HIPAA compliance. Expert in health education and community outreach, I've driven significant improvements in community wellness and organizational growth. Renowned for organizational skills and motivational interviewing, my approach has consistently fostered innovation and efficiency.
Overview
2025
2025
years of professional experience
Work History
Community Health Worker
City of St Petersburgh
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Targeted specific community groups with wellness and disease management information.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.
- Created and distributed health-related education materials to improve program awareness.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Monitored and documented participants' progress toward individualized health goals.
- Implemented evidence-based practices in health promotion activities, leading to improved overall community wellness.
- Developed educational materials tailored to specific population needs, ensuring clarity and relevance for maximum impact on public health initiatives.
- Led outreach activities to target specific demographics and promote health initiatives.
- Facilitated health screenings with follow-up care to target specific issues.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Collaborated with external organizations to coordinate health and social services.
- Set up community health education and promotion programs to reduce chronic conditions.
Lead Patient Advocate
Johnson & Johnson
- Organized educational workshops for staff members on topics such as cultural competency and effective communication strategies.
- Increased patient retention by proactively resolving issues and providing empathetic support.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Followed document protocols to safeguard confidentiality of patient records.
President, Board of Directors
Youth Move Maine
- Increased public awareness of the organization''s mission through targeted marketing campaigns and community outreach events.
- Managed executive staff recruitment, hiring, and performance evaluations to maintain an effective leadership team.
- Created a positive organizational culture by promoting transparency, inclusivity, and open communication among all stakeholders.
- Encouraged collaboration and cross-functional teamwork among departments to break down silos and foster innovative problemsolving.
- Reduced operational costs through strategic cost management initiatives.
- Founded performance- and merit-based evaluation system to assess staff performance.
Board Member
NAMI - National Alliance Of Mental Illness
- Enhanced board effectiveness by implementing innovative strategies and best practices.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Developed and implemented strategies to drive organizational growth and development.
- Championed risk management initiatives, resulting in a more resilient organization.
Pharmacy Service Representative
CVS Pharmacy
12.2021 - Current
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Built strong relationships with insurance providers that led to overcoming coverage issues quickly.
- Streamlined prescription processing by efficiently utilizing pharmacy software systems and maintaining accurate records.
- Coordinated with healthcare providers to verify prescription accuracy, preventing potential medication errors or adverse reactions in patients.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Maintained patient confidentiality through diligent adherence to HIPAA regulations when accessing and updating medical records.
- Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Associate Of Arts And Sciences - Liberal Arts
Florida Agricultural And Mechanical University
Tallahassee, FL08.2013
Skills
- Organized and detail oriented
- Schedule management
- Health education
- HIPAA guidelines
- Supervisory experience
- Community-based resources
- Public outreach
- Motivational interviewing
- Training skills
Timeline
Pharmacy Service Representative
CVS Pharmacy
12.2021 - Current
Community Health Worker
City of St Petersburgh
Lead Patient Advocate
Johnson & Johnson
President, Board of Directors
Youth Move Maine
Board Member
NAMI - National Alliance Of Mental Illness
Associate Of Arts And Sciences - Liberal Arts
Florida Agricultural And Mechanical University
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