Daven Heath
Chicago
Summary
Resourceful and adaptable professional with experience spanning military aviation maintenance, logistic operations, human resources support, educational mentoring, crisis advocacy, and gallery operations. Recognized for integrity, professionalism, communication, and the ability to create practical solutions in high pressure environments. Cross trained in logistics and human resources with experience improving organization, accountability systems, operational efficiency, and team coordination across technical and client facing roles.
Overview
14
14
years of professional experience
Work History
Independent Crisis Management/Advocacy
Freelance
05.2022 - Current
- Facilitated successful pension access for clients by resolving complex documentation and legal identification issues.
- Facilitated communication between families and educational institutions, improving policy compliance within one year.
- Empowered tenants by preparing compelling eviction defenses, meticulously organizing evidence, and collaborating with legal resources, leading to a success rate in case resolutions.
- Provided clarity and actionable next steps for individuals overwhelmed by bureaucracy, resulting in restored stability and access to essential services.
- Enabled clients to confidently navigate crises by employing client intake & needs compassionate listening and structured problem-solving Conflict Resolution & Mediation technique.
Gallery Operations Assistant
Studio 71 Art Gallery & Custom Framing
05.2020 - 07.2022
- Facilitated successful pension access for clients by resolving complex documentation and legal identification issues.
- Facilitated communication between families and educational institutions, improving policy compliance within one year.
- Empowered tenants by preparing compelling eviction defenses, meticulously organizing evidence, and collaborating with legal resources, leading to a success rate in case resolutions.
- Provided clarity and actionable next steps for individuals overwhelmed by bureaucracy, resulting in restored stability and access to essential services.
- Enabled clients to confidently navigate crises by employing client intake & needs compassionate listening and structured problem-solving Conflict Resolution & Mediation technique.
Tutor/Mentor
Ada S McKinley
01.2017 - 03.2020
- Empowered students to enhance social-emotional skills, set achievable goals, and improve academic planning, leading to an increase in overall engagement.
- Partnered with teachers and program coordinators to enhance tutoring alignment, boosting student engagement.
- Monitored and analyzed the academic performance of 30 students, providing bi-weekly reports that enhanced engagement.
- Successfully coordinated enrichment activities, boosting participant engagement through field trips and expert workshops.
- Remained up to date with the school curriculum and subject-specific content.
- Researched learning resources to use during lessons.
Avionic Technician & Radar Specialist
US Army
10.2012 - 12.2014
- Executed routine inspections and diagnostics on avionic systems, identifying potential issues while adhering to safety protocols.
- Cross trained in logistics and human resource operations, applying organizational and accountability practices across departments.
- Streamlined records and technical documentation, improving compliance tracking efficiency.
- Executed troubleshooting protocols by interpreting technical manuals, reducing resolution time.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Diagnosed and resolved technical issues in electronic equipment efficiently.
Education
Associate of Applied Science - Paralegal Studies
City Colleges of Chicago
06-2028
Aviation Maintenance Training
AIM
Chicago08-2024
Skills
- Research & Advocacy
- Technical Troubleshooting & Problem Solving
- Regulatory Awareness & Compliance
- Technical Documentation
- Cross Functional Coordination
- Event & Program Coordination
- Mentorship & Youth Engagement
- Operational Organization
- Crisis Management & De-escalation
- Adaptability & Rapid Learning
- Leadership & Coordination
- Precision Tools
- SOP Development
- Teamwork and collaboration
- Customer service
EDUCATION & TRAINING
- AIM – Aviation Maintenance Training
- US Army – Avionic Radar Specialty Training
- Logistics Cross Training
- Human Resources Cross Training
- Jan 2013- July 2013
- Ft. Gordon, GA
Timeline
Independent Crisis Management/Advocacy
Freelance
05.2022 - Current
Gallery Operations Assistant
Studio 71 Art Gallery & Custom Framing
05.2020 - 07.2022
Tutor/Mentor
Ada S McKinley
01.2017 - 03.2020
Avionic Technician & Radar Specialist
US Army
10.2012 - 12.2014
Associate of Applied Science - Paralegal Studies
City Colleges of Chicago
Aviation Maintenance Training
AIM