DAVEN HEATHCOAT
FORT WORTH,TX
Summary
Driven, well rounded, and resourceful Professional, with six years of combined active and reserve military experience. Able to work in stressful and fast paced environments. Well-versed in working with and supervising diverse populations, developing and implementing action plans, as well as identifying and resolving issues. Possess a strong sense of integrity with a go-getter attitude. Strong leadership, verbal/written communication, organizational and team-building skills. Proficient in Microsoft Office. Strong sales background as well as customer service and financing.
Professional with strong background in credit card services, delivering impactful financial solutions and customer care. Skilled in risk management, transaction analysis, and compliance. Known for effective team collaboration, adaptability, and consistent results. Valued for problem-solving abilities and exceptional communication.
Experienced with managing credit card accounts and client interactions. Utilizes analytical skills to identify and mitigate potential risks. Track record of maintaining high levels of customer satisfaction through proactive problem resolution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Preferred Credit Card Specialist
Bank Of America
04.2024 - Current
- Providing all clients with excellent customer service.
- Taking inbound calls from preferred clients and making sure their credit card accounts are serviced correctly.
- Informing clients on how to use digital 1st in order to self-service in the future to minimize callbacks.
- Capturing complaints from clients and ensuring a solution for all inquiries.
- Hitting all goals in order to maintain PR5 or PR3 standards every month.
Yeoman
Navy Reserve
04.2024 - Current
- Providing all administrative duties for Navy Sailors
- Issuing pay, orders, and any other personal information for all Navy Sailors.
- Making sure all administrative issues are handled on a monthly basis.
- Keeping up with training and being ready to deploy at any given time.
Personal Trainer
EOS Fitness
11.2022 - Current
- Train clients to hit there personal fitness goals
- Go over body metrics
- Monthly check-ins
- Hold clients accountable
Sales Specialist
Vroom Online Dealership
01.2023 - 01.2024
- Providing excellent customer service to clients.
- Making inbound and outbound calls to clients across the U.S.
- Approving them for financing options for them to purchase used vehicles through us.
- Hit sales goals every month.
- Selling backend products, ie: gap insurance, vehicle service protection, and everyday bundles
Order Selector
Albertsons Distribution Center
09.2022 - 12.2022
- Use an electric pallet jack to go through the warehouse and pick products based on orders we receive
- Drop off pallets to the docking door to get loaded
- Use a headset to maintain proficiency in finishing orders
Recruiter
Peoplezone Staffing
06.2022 - 09.2022
- Identify qualified candidates for openings at large accounts using all available recruiting tools.
- Maximize profitability by understanding client needs, providing quality contractors and proactively marketing ideal candidates
- Perform and oversee administrative demands, per client/customer specifications
- Communicating and listening to create lasting business relationships
Sales Specialist
TBF Computing
03.2022 - 06.2022
- Making outbound calls to worldwide customers in order to sell bulk electronic equipment.
- Emailing and negotiating prices for electronic equipment
- Ensuring all orders are shipped out in a timely manner.
- Meeting weekly and monthly sales goals
Manager
La Familia Pawn and Jewelry
09.2021 - 02.2022
- Provide excellent customer service to customers
- Process pawn/buy transactions
- Negotiating prices on items
- Meeting daily and monthly goals
Insurance Professional
USAA
05.2021 - 08.2021
- Provide excellent customer service to USAA members
- Provide homeowners insurance, renters and condo insurance to meet members needs
- Use BASE billing system to take care of members bills and payments
- Update members personal account
Performance/Sales Supervisor
One Touch Direct
08.2019 - 05.2021
- Attend weekly meetings with client and go over monthly goals and setting individual goals for agents.
- Maintained call agents’ stats to ensure they are meeting or exceeding their KPI’s; implemented trend analysis which increased productivity by over 50 percent.
- Maintained and tracked daily attendance, sent out daily trackers; ensured 100% accountability of all employees.
- Coaching agents on sales tactics, asking discovery questions, building relationships with customers and presenting them with a viable solution to there issues.
Onsite Manager
Peoplezone Staffing
05.2018 - 04.2019
- Maintain and track attendance daily and make sure all time is submitted weekly for payroll.
- Make sure all employees abide to the rules and regulations set forth by the company policies and discipline employees as needed.
- Perform and oversee all employees and make sure orientation and training is done in a timely manner.
- Attend weekly meetings and brief managers on monthly tasks as well as setting expectations to employees.
Infantryman
Texas Army National Guard
08.2015 - 02.2019
- Leads teams and prepares operations plans. Implement plans for procedures and analysis.
- Review daily operations, prepares specific recommendations, through the appropriate chain of command, for input into the accreditation document.
- Drive and plan routes and maintain the vehicle to ensure time management and appointments are met.
- Aid in the mobilization of vehicles, troops and weaponry, natural disasters as well as operate and maintain communications equipment, enter, and operates in a radio net.
Recruiter
Aerotek
12.2017 - 05.2018
- Identify qualified candidates for openings at large accounts using all available recruiting tools.
- Maximize profitability by understanding client needs, providing quality contractors and proactively marketing ideal candidates
- Perform and oversee administrative demands, per client/customer specifications
- Communicating and listening to create lasting business relationships
Waiter
Boba Tea House
09.2015 - 11.2017
- Monitored personnel and guests in assigned sections while providing prompt and courteous customer service.
- Maintained 100% accuracy and accountability of all monies received.
- Assisted with training and developing new employees, testing knowledge of merchandise and menus while ensuring new hires adhered to Company standards and government regulations.
Administrative Specialist
United States Marine Corps
07.2011 - 10.2014
- Compile and maintain personnel records and record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports, and date of and reason for termination.
- Prepare reports for employment records, file employment records, or search employee files and furnish information to authorized persons.
- Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
- Explain company personnel policies, benefits, and procedures to employees or job applicants.
Education
Bachelor’s degree - Business Administration
American Intercontinental University
Schaumburg, ILAssociates - Law Enforcement
American Intercontinental University
Schaumburg, ILSkills
- Leadership: Management
- Logistical Operations
- Records Management
- Policy Implementation
- Customer Service
- Inventory Control
- Conflict Resolutions
- Sales
- Secret Clearance
- Microsoft Office: Excel, Access, & Word
- Security Operations
- Client relationship building
- Application processing
- Transaction monitoring
- Payment processing
- Credit analysis
- Dispute resolution
- Fraud investigation
- Financial literacy
- Credit adjustments
- Rewards program management
- Banking systems proficiency
- Chargeback handling
- Credit limit adjustments
- Card activation
- Application status reviews
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Credit decisions
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
- Self motivation
- Interpersonal skills
- Goal setting
- Analytical thinking
- Accounts receivable management
- Continuous improvement
- Adaptability
- SQL knowledge
- Project management
- Data analysis
- Professional demeanor
- Analytical skills
- Financial analysis
- Banking regulations
- Review financial statements
- Communication skills
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
Certification
- ISAA-Certified Personal Trainer
- Texas Army National Guard – Various Locations - Certified: Infantry
- United States Marine Corps- Various Locations - Certified: Marine Combat Training
- Certified: Administrative Specialist
- Certified: Corporals Course Leadership (Non-Commissioned Officer Leadership School)
Timeline
Preferred Credit Card Specialist
Bank Of America
04.2024 - Current
Yeoman
Navy Reserve
04.2024 - Current
Sales Specialist
Vroom Online Dealership
01.2023 - 01.2024
Personal Trainer
EOS Fitness
11.2022 - Current
Order Selector
Albertsons Distribution Center
09.2022 - 12.2022
Recruiter
Peoplezone Staffing
06.2022 - 09.2022
Sales Specialist
TBF Computing
03.2022 - 06.2022
Manager
La Familia Pawn and Jewelry
09.2021 - 02.2022
Insurance Professional
USAA
05.2021 - 08.2021
Performance/Sales Supervisor
One Touch Direct
08.2019 - 05.2021
Onsite Manager
Peoplezone Staffing
05.2018 - 04.2019
Recruiter
Aerotek
12.2017 - 05.2018
Waiter
Boba Tea House
09.2015 - 11.2017
Infantryman
Texas Army National Guard
08.2015 - 02.2019
Administrative Specialist
United States Marine Corps
07.2011 - 10.2014
Associates - Law Enforcement
American Intercontinental University
Bachelor’s degree - Business Administration
American Intercontinental University
Awards
Army Achievement Medal, Navy and Marine Crops Achievement Medal, Marine Corps Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Meritorious Mast
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