Davena Lutz
Operations Manager
Nixa,MO
Summary
Skilled Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
22
years of professional experience
Work History
Professional Sales Training Specialist
OReilly Auto Parts
08.2024 - Current
- Streamlined communication between departments, fostering cross-functional collaboration to achieve company goals.
- Spearheaded the adoption of cutting-edge technology in the sales process, improving efficiency and reducing overall costs.
- Delivered measurable results in increased revenue generation through effective execution of structured sales training plans.
- Fostered a positive work environment that encouraged teamwork, collaboration, and open communication among staff members.
- Ensured consistent messaging across multiple channels by coordinating closely with sales teams during training launches and promotions.
- Maximized revenue growth by collaborating with the sales team to identify and address key areas for improvement.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Implemented sales training program and documentation.
- Established and maintained quality control standards.
- Developed job-specific competencies and performance standards.
- Built and maintained professional relationships with vendors and sales team.
Operations Manager
Arise Logistics LLC
01.2023 - 04.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Operations Manager
Legacy Trucking Inc
10.2017 - 12.2022
- My responsibilities include load coordinating for 43 trucks and 50 drivers, resolving issues, brainstorming with the senior leadership, working closely with drivers and office staff for the first four years of the position then handling all brokerage responsibilities, which included billing, retention and company growth.
Operations Manager
ADZ Trucking Inc
04.2007 - 10.2017
- My responsibilities included load coordinating for 22 trucks and 30 drivers, handling day to day issues, working closely with drivers and office staff, providing knowledge and skills for driver retention, implementing hiring process, managing all regulations and fees, conducting write ups and coaching, responsible for payroll and general ledger.
Customer Service Representative
AT&T
07.2003 - 04.2007
- My responsibilities included handling inbound customer service issues, offering services and products, overcoming objections with assumptive sales, and achieving recognition in the SBC Top 10.
Education
Bachelor of Arts - Psychology/Sociology
Drury University
Springfield, MOSkills
Motivated
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Professional Sales Training Specialist
OReilly Auto Parts
08.2024 - Current
Operations Manager
Arise Logistics LLC
01.2023 - 04.2024
Operations Manager
Legacy Trucking Inc
10.2017 - 12.2022
Operations Manager
ADZ Trucking Inc
04.2007 - 10.2017
Customer Service Representative
AT&T
07.2003 - 04.2007
Bachelor of Arts - Psychology/Sociology
Drury University
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