Daveon Jones
Milwaukee
Summary
Dedicated Returns Associate with strengths in customer service, inventory control, and fraud detection. Proven ability to efficiently process returns while ensuring compliance with quality assurance standards. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty. Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
2026
2026
years of professional experience
Work History
Returns Associate
WEYCO Group
Milwaukee
10.2024 - Current
- Followed policies and procedures to meet or exceed established performance requirements.
- Organized and prioritized tasks and activities to ensure efficiency and accuracy in daily operations.
- Collaborated with team members to identify and implement effective solutions for customer inquiries and service issues.
- Processed incoming returns and verified product condition for resale.
- Collaborated with shipping teams to ensure timely processing of returns.
- Trained new associates on return procedures and company policies.
- Processed customer returns and exchanges in accordance with store policy.
- Tracked inventory levels of high-value items using barcode scanning technology.
- Identified potential fraudulent activities associated with returns and exchanges.
Security Guard
Best Security And Crowd Control
Milwaukee
09.2024 - Current
- Provided customer service assistance to staff and visitors in a professional manner.
- Interacted with diverse individuals to ensure clear understanding of security protocols and procedures.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained high levels of alertness throughout shifts.
- Monitored premises to ensure safety and security for clients and visitors.
- Conducted regular patrols to identify potential security risks and hazards.
- Assisted in crowd control during events to maintain order and safety.
- Responded promptly to alarms and disturbances, ensuring quick resolution.
- Enforced facility rules and regulations to promote a safe environment.
- Provided excellent customer service while addressing visitor inquiries and concerns.
Meat Department Clerk
Pick N Save
Milwaukee
2018 - 2024
- Assisted customers with meat selection and provided cooking recommendations.
- Checked products for temperature and expiration dates to maintain consumer safety.
- Stocked shelves with merchandise to ensure optimal inventory levels were maintained.
- Monitored inventory levels and reported out-of-stock products to appropriate personnel.
- Maintained cleanliness and organization of meat display areas.
- Collaborated with team to manage inventory and restock products efficiently.
- Monitored product freshness and reported any quality concerns to management.
- Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
- Weighed, packaged, priced and labeled items for sale in the department.
- Assisted customers in selecting cuts of meat according to their needs.
Education
High School Diploma -
Hamilton High School
Milwaukee, WI05-2021
Some College (No Degree) - Business Administration And Management
University of Wisconsin, Whitewater
Whitewater, WISkills
- Process returns
- Inventory control
- Customer service
- Fraud detection
- Team collaboration
- Shipping coordination
- Security monitoring
- Crowd management
- Quality assurance
- Logistics management
- Assertiveness
- Stock replenishment
- Hospitality and accommodation
Timeline
Returns Associate
WEYCO Group
10.2024 - Current
Security Guard
Best Security And Crowd Control
09.2024 - Current
Meat Department Clerk
Pick N Save
2018 - 2024
High School Diploma -
Hamilton High School
Some College (No Degree) - Business Administration And Management
University of Wisconsin, Whitewater