Davette Mundy
Missouri City,TX
Summary
I am a healthcare professional with seven years of experience in Patient Care. In the current role as a Patient Business Services Coordinator with Memorial Hermann, I oversee Front Desk clinical operations. Responsibilities include the Registration process, Referrals Management, Authorizations, Insurance Verifications, Revenue Cycle, and Conflict Resolution. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
7
7
years of professional experience
Work History
Patient Business Services PBS Coordinator
Memorial Hermann Multi-Specialty
02.2023 - Current
- Oversee daily operations and provide support for Multi-specialty clinic
- Obtain Referrals and Authorizations in a timely and efficient manner
- Collaborate with Practice Manager to streamline operations, manage staffing, and enhance patient services
- Assist in developing and maintaining budgets, monitoring expenses, and optimizing revenue
- Optimize patient scheduling and registration processes, reducing wait times by 3% and enhancing patient experience
- Implement strategies in tracking and assisting with Referral Management for providers while ensuring all benefits are verified and authorizations are completed within required timeframe
- Collaborate with CTL and PM and other departments on barriers and implementation of strategies
- Supports department based goals which contribute to the success of the organization; serves as mentor and resource to staff
- Gathers information, prepares and analyzes TOS reports to review with staff
- Attend monthly clinical operations and PBS Coordinator trainings to discuss updates, barriers, and implementation
- Provide backup support during staffing shortages, workflow changes, to ensure optimal coverage
- Demonstrated knowledge of HIPAA privacy and security regulations by appropriately handling patient information
- Provide first level escalation by responding and resolving patient complaints.
Senior Patient Affairs Coordinator
Houston Methodist Department of Neurology
09.2020 - 02.2023
- Oversee and provide Support for 9 subspecialty’s within Department of Neurology -General Neurology, Stroke, Epilepsy, Movement Disorders, Neuromuscular, Alzheimer, EMG, Neurosurgery, and Concussion Clinics
- Managed incoming patient calls and inquiries efficiently, addressing patient concerns while scheduling appointments for various specialty clinics
- Implemented process improvements to enhance front desk efficiency and patient experience
- Efficiently and accurately obtain patient demographic, insurance and financial information
- Assist with new hire training, providing employees with technical assistance, and new implemented processes while creating a positive work environment
- Obtain referrals and schedule promptly
- Checked patients in/out in a timely, professional manner ensuring they are provided with all the resources needed and clear understanding of AVS
- Assist with projects for Revenue Cycle on research of funds
- Communicates with several departments to resolve issues within the organization.
Front Desk Coordinator
Total Woman Healthcare Center OB GYN
03.2018 - 12.2019
- Manage care for over 200 OB/GY-N patients by facilitating referrals, obtaining and verifying insurance, and processing OB payment plans
- Ensure all notifications and authorizations are completed within the required time frame for surgeries, deliveries, office visits, and ultrasounds
- Efficiently and accurately obtain patient demographic, insurance and financial information
- Utilize clinical and medical insurance knowledge to obtain medical benefits, authorizations and develop cost estimates.
Front Desk Coordinator
Urgent Care for Kids
07.2017 - 03.2018
- Checked patients in/out in a timely, professional manner collecting/scanning insurance; verify insurance, and identification to verify eligibility
- Provided excellent customer service by communicating effectively and professionally to providers, staff, insurance companies and patients
- Performed quality control of data entry to verify that claims and payments were posted correctly
- Monitored, resolved and followed through on outstanding patient issues to the point of resolution, offering creative and effective solutions to address the clinics evolving needs.
Education
Associate of Arts -
Houston Community College
Houston, TX12.2011
Skills
- Data Entry
- Medical Terminology
- Medical Insurance and Authorizations
- Epic (EMR)
- Athena Healthcare (EMR)
- Care4 (EMR)
- Documentation Preparation
- Team building & Supervision
- Staff Development & Training
- Office Management
- Patient Satisfaction
- Project Support
Timeline
Patient Business Services PBS Coordinator
Memorial Hermann Multi-Specialty
02.2023 - Current
Senior Patient Affairs Coordinator
Houston Methodist Department of Neurology
09.2020 - 02.2023
Front Desk Coordinator
Total Woman Healthcare Center OB GYN
03.2018 - 12.2019
Front Desk Coordinator
Urgent Care for Kids
07.2017 - 03.2018
Associate of Arts -
Houston Community College
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