Andre Smallwood
Houston,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Area General Manager
Aimbridge Hospitality
03.2020 - Current
- Leads a team of X employees across three hotel brands.
- Manages quarterly and yearly budgets; proactively tracking projections and making necessary changes to hit targets.
- Oversees supplier relationship management through KPI tracking, pricing and contracting negotiations.
- Drives revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
- Achieves quarterly/monthly sales targets consistently by...
- Do you improve costs? Maybe with vendors?
- Do you work with Concur?
- Have you decreased turnover?
- Strengthened team productivity and collaboration through effective leadership, coaching, and training initiatives.
General Manager
Aimbridge Hospitality
06.2018 - 03.2020
- Increased overall hotel revenue by X% in how long, successfully moving the hotel out of the redzone, by lowering costs, lowering staff turnover and creating an additional revenue stream.
- Launched in-house catering department to service three hotel brands generating how much first and second year profit.
- Managed a diverse team of # professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
GM
Courtyard Houston Downtown (Marriott Tri-Plex)
06.2018 - 03.2020
- Successfully lead hotel out of RedZone 2 GSS distinction
- Launched in-house catering department to service 3 Hotels (previously outsourced) $8MM Managed Revenue
- Increased YoY GOP profits by 116% YTD w/negative sales
- Achieved 19 point increase in Associate Engagement Survey to previous year engagement.
General Manager
White Lodging
02.2015 - 01.2018
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Secured strategic accounts to grow hotel revenues 16 percent year one and 19 percent year two.
- Achieved a 35 percent revenue growth in SMERF market segment. (spell out SMERF in case they don't know what it means)
Various GM Roles
White Lodging Services / Intertate Hotels & Resorts
02.2015 - 01.2018
- Onsite GM during $4MM Marriott Renovation
- Organize and analyze deficiencies in hotel against critical success factors to spearhead top 3 regional change in Associate Engagement
- Guides Sales teams with Revenue management to secure strategic key accounts to grow hotel revenues by 16% & 19% YoY respectively
- Proven track Record in recruiting of top talent in management across brands & roles
- 35% revenue growth in SMERF market segments.
General Manager
IHG - Rahm Hotel Investments
06.2013 - 02.2015
- Improved operational efficiency by streamlining processes and implementing cost-saving measures leading to a $6 Average Daily Growth rate.
- Enhanced customer satisfaction through customer-centric staff training, proactive communication, and room renovations, resulting in hotel securing the number two spot in Customer Satisfaction on TripAdvisor (started as number nine out of 76 hotels).
General Manager
IHG – Rahm Hotel Investments
06.2013 - 02.2015
- Lead hotel to #2 overall satisfaction ranking on TripAdvisor (out of 76 hotels, hotel #9 at start date)
- ADR growth average of $6 across all segments YoY through strategic rate positioning
- Decreased employee turnover ratio and decreased labor cost percentage from 18% to 13% of total forecast.
Education
Bachelor of Science - Hotel Management
Texas Tech University
Lubbock, TX12.2009
Skills
- Workforce Planning
- Operations Management
- Pricing strategy
- Vendor Relations
- Staff Management
- Revenue Generation
- KPI Tracking
- Business Forecasting
- Problem-solving abilities
- Budget Development
Education
Masters of Marketing Management, Fall 2023, Bachelor of Science in Hotel Management, Fall 2009
Recognition
- 2017 Dallas Hotel Association Advisory Board Member
- 2015 Apple REIT “Shining Apple” (Hotel of the year) Award – Hilton Garden inn- Scottsdale, Arizona
- 2014 Full Serve “Newcomer of the Year” award – IHG Amarillo, TX
Quote
We are defined by what we do repeatedly, therefore excellence is a habit, not an act – Aristotle
Training
GM Certified (Full & Select Service), IHG PERFORM User, Opera, Expert level, OnQ Certified, GRO System User, Fosse, Expert Level, One Yield V2.0 Certified, CFRST Brand training, Bistro Operations
Certification
- IHG GM Certified (Full and Select Service)
- Hilton OnQ Certified
- Marriott One Yield Certified
- Marriott Fosse, Expert Level
Timeline
Area General Manager
Aimbridge Hospitality
03.2020 - Current
General Manager
Aimbridge Hospitality
06.2018 - 03.2020
GM
Courtyard Houston Downtown (Marriott Tri-Plex)
06.2018 - 03.2020
General Manager
White Lodging
02.2015 - 01.2018
Various GM Roles
White Lodging Services / Intertate Hotels & Resorts
02.2015 - 01.2018
General Manager
IHG - Rahm Hotel Investments
06.2013 - 02.2015
General Manager
IHG – Rahm Hotel Investments
06.2013 - 02.2015
Bachelor of Science - Hotel Management
Texas Tech University