Davia Alverson
Dallas,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Shipping and Receiving Clerk
Amazon
04.2024 - Current
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Bartender
Embassy Suites
06.2022 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Customer Service Representative
Qualfon
03.2020 - 09.2021
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Emergency Roadside Dispatcher
ARA Solutions
07.2016 - 03.2020
- Answered calls from customers and obtain information about their location and the type of assistance they need.
- Dispatch tow truck within networks.
- Answered phone calls and responded to customer emails.
- Monitored flow of paperwork and directed information to appropriate departments.
- Monitored vehicle locations to coordinate timely arrivals.
Education
GED
Sandhills Community College
Pinehurst, NC04.2006
Skills
- Records Management
- Teamwork and Cooperation
- Effective Communication
- Self-Motivated
- Relationship Building
- Punctual and Reliable
- Data Entry
- Consultative Sales
- Call center experience
- Customer Relations
Timeline
Shipping and Receiving Clerk
Amazon
04.2024 - Current
Bartender
Embassy Suites
06.2022 - 04.2024
Customer Service Representative
Qualfon
03.2020 - 09.2021
Emergency Roadside Dispatcher
ARA Solutions
07.2016 - 03.2020
GED
Sandhills Community College