Summary
Work History
Skills
Timeline
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Davia Hill

Davia Hill

LaGrange,GA

Summary

Hello, I would like to share my updated 2023 resume as I introduce myself, Davia Hill. I am a customer service expert, focusing on providing world-class service to my customers. My strengths include building relationships with internal and external customers, training, coaching, and process enhancements. Dedicated and detail-oriented customer service specialist with 4 years of experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control.

Work History

Restaurant Server

STK Steakhouse
  • Enhanced customer experience by providing timely and efficient bottle service to VIP guests.
  • Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
  • Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
  • Enhanced customer experience by providing personalized bottle service and attentive care to VIP guests.

Intake Coordinator

Bellevue Medical Imaging
  • Answered phone calls to provide assistance, information and medical personnel access
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
  • Conducted patient intake interviews to collect medical information and insurance details
  • Compiled physical and digital documents, charts and reports
  • Maintained positive attitude and effectively de-escalated clients during crisis situations
  • Scheduled appointments for patient consultations, tests and procedures
  • Coordinated schedules and appointments, sending out reminders regarding appointment dates
  • Made outbound calls to providers to obtain information necessary to create or update authorization
  • Answered and logged incoming inquiries via phone, fax and email
  • Updated patient information on computer system to maintain billing accuracy.

Security Guard

Allied Universal Security Services
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
  • Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
  • Collaborated with local law enforcement agencies to support criminal investigations
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant
  • Monitored and authorized entrance and departure of employees, visitors and other persons
  • Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.

Housekeeper

Woodspring Suites
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures
  • Swept and vacuumed floors, hallways and stairwells
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
  • Supplied guests with extra towels and toiletries when requested
  • Requested maintenance orders to fix non-working equipment and address any room damage.

Hostess/Cashier

Buffalo Wild Wings
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs
  • Monitored dining area to assess server capacity and accurately estimate wait times
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.

Grill Team Crew Member

Wendy's Co
  • Set up work stations prior to restaurant opening to improve speed during busy periods
  • Operated fryers and grills according to instructions to maintain safety and food quality
  • Safely operated ovens, grills and other kitchen equipment to minimize accidents
  • Communicated with wait staff regarding special requests, including food allergies and preparation techniques.

Skills

  • Patrolling
  • Premises surveillance
  • Customer service
  • Reliability
  • Hands on experience with risk management
  • Ability to work under pressure
  • Great people skills
  • Quick learner
  • Excellent communication skills
  • Conflict resolution
  • Team player
  • Training and development
  • Time management
  • Customer assistance
  • Payment processing
  • Merchandise restocking
  • Returns and exchanges
  • Credit and cash transactions

Timeline

Restaurant Server

STK Steakhouse

Intake Coordinator

Bellevue Medical Imaging

Security Guard

Allied Universal Security Services

Housekeeper

Woodspring Suites

Hostess/Cashier

Buffalo Wild Wings

Grill Team Crew Member

Wendy's Co

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Davia Hill