Davia Mckendrick
Fort Wayne,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Baker
Nothing Bundt Cakes
Fort Wayne, Indiana
09.2024 - 02.2025
- Prepared and baked cakes using proprietary recipes and techniques.
- Decorated finished products with attention to detail and presentation standards.
- Managed inventory of baking supplies to ensure timely restocking.
- Collaborated with team members to meet daily production goals effectively.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Checked dough for proper consistency, adding more flour if needed.
- Organized store by returning merchandise to proper areas and restocked displays.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Placed orders for additional supplies when necessary based on production needs.
- Rotated stock as needed to keep freshness intact.
Customer Representative
Cake house
Battle Creek, MI
10.2023 - 08.2024
- Assisted customers with product selection and inquiries in a friendly manner.
- Processed customer orders accurately and efficiently at the point of sale.
- Handled cash transactions and maintained accurate cash register balances.
- Resolved customer complaints professionally to ensure satisfaction.
- Collaborated with team members to maintain a clean and organized workspace.
- Provided product knowledge to customers, promoting new items effectively.
- Monitored inventory levels and coordinated restocking of popular items regularly.
- Developed positive relationships with customers through friendly interactions.
- Maintained customer records in company database.
- Monitored customer accounts for changes or updates.
- Responded to customer inquiries via phone, email and chat.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
ASSISTANT STORE MANAGER
Maurices
Battle Creek, USA
05.2022 - 09.2023
- Reported issues to higher management with great detail.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Childcare Provider
Bright light
Battle Creek , MI
07.2021 - 06.2022
- Supervised children during playtime and daily activities.
- Developed and implemented engaging educational activities for various age groups.
- Communicated effectively with parents regarding children's progress and needs.
- Assisted children with basic needs, including meals and personal hygiene.
- Managed daily schedules and routines to promote structure and consistency.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Sanitized toys and tables to maintain clean, safe environment.
- Assisted children in development of social, communication and problem-solving skills.
- Read books aloud to small groups or individual children.
- Guided children through engaging and productive activities to foster fun learning environment.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
Cake Decorator
Meijer
Battle Creek, Michigan
02.2021 - 07.2021
- Decorated cakes with intricate designs using various piping techniques.
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted customers in selecting custom cake options based on their preferences.
- Managed inventory of cake supplies and ensured freshness of ingredients.
- Created visually appealing displays for special events and promotions.
- Trained new staff on decoration techniques and store policies.
- Maintained equipment used for decorating to ensure optimal performance.
- Followed health and safety guidelines during food preparation and decoration processes.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Assisted customers with planning cake vision, including color, theme and size.
- Stocked shelves and ordered inventory when product stock became low.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Handled cash, credit card and check transactions.
CUSTOMER SERVICE REPRESENTATIVE
Sam's Club
Battle Creek, USA
07.2020 - 05.2021
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Met customer call guidelines for service levels, handle time and productivity.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Assistant Teacher
Our world for children
Battle Creek, MI
03.2017 - 07.2020
- Supported classroom activities and promoted positive learning environments for children.
- Assisted lead teachers in developing lesson plans and educational materials.
- Implemented classroom management techniques to enhance student engagement.
- Collaborated with parents to discuss student progress and address concerns.
- Monitored student behavior and provided guidance during activities.
- Encouraged creative expression through art, music, and hands-on projects.
- Helped maintain a safe and orderly learning environment.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Arranged age-appropriate activities to help children develop interests and talents.
- Observed student performance and analyzed individual records to assess progress.
Education
High School -
Lakeview High School
Battle Creek, MI05.2016
Skills
- Order Management
- Sales Expertise
- Time Management
- Staff Management
- Issue Resolution
- Staff Supervision
- Product and Service Sales
- POS Systems Operations
- Customer Service
- Coaching and Mentoring
- Customer Service Management
- Verbal and Written Communication
- Customer service
- Database management
- Team building
- Conflict resolution
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Customer feedback analysis
- Schedule management
- Multi-line telephone operation
- Lesson planning
- Early childhood education
- Nutritional meal preparation
- Behavior management
- Team collaboration
- Child supervision
- Arts and crafts
- Positive reinforcement methods
- Behavior modeling
- Classroom recordkeeping
- Daily routine organization
- Parent communication
Phone - Number
2692683202
Timeline
Baker
Nothing Bundt Cakes
09.2024 - 02.2025
Customer Representative
Cake house
10.2023 - 08.2024
ASSISTANT STORE MANAGER
Maurices
05.2022 - 09.2023
Childcare Provider
Bright light
07.2021 - 06.2022
Cake Decorator
Meijer
02.2021 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE
Sam's Club
07.2020 - 05.2021
Assistant Teacher
Our world for children
03.2017 - 07.2020
High School -
Lakeview High School