Davia Reid
Lake Worth,FL
Summary
Administrative professional with over 10 years of experience in healthcare, specializing in administrative support, patient care, and data management. Proven ability to manage office operations, scheduling, and communication effectively. Demonstrates strong multitasking skills and adaptability, contributing to the achievement of organizational goals. Recognized for reliability and creating a positive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Trustbridge Health
01.2023 - Current
- Compiled and managed weekly and monthly reports on budgetary and activity metrics.
- Delivered comprehensive administrative support by scheduling appointments and meetings efficiently.
- Audited patient charts, maintaining accurate records and interpreting critical data effectively.
- Ensured compliance with regulatory standards across all operational processes consistently.
- Implemented robust privacy measures to protect confidentiality of sensitive data.
- Managed multi-line phone system, routing calls and greeting visitors professionally.
- Facilitated communication flow by promptly delivering messages to staff members.
- Assisted in onboarding new employees by providing training materials and coordinating orientation schedules.
IT Equipment Specialist
Trustbridge Health
01.2022 - 01.2023
- Managed IT equipment inventory and distribution processes effectively.
- Coordinated setup for new employees, ensuring timely access to equipment and voicemail passwords.
- Oversaw logistical aspects of equipment acquisition, including transportation, installation, and training.
- Conducted thorough inspections to enhance workplace safety and ensure regulatory compliance.
- Created and maintained updated spreadsheets to track capital expenditures and departmental expenses.
Scheduling Coordinator
Trustbridge Health
01.2021 - 01.2021
- Scheduled staff and weekend visits to maximize operational efficiency.
- Communicated scheduling needs effectively with staff to ensure adequate coverage.
- Utilized advanced software tools, including Excel and Outlook, for comprehensive appointment management.
- Proactively identified scheduling conflicts and developed solutions to enhance profitability.
- Completed bi-weekly payroll for 50 employees.
Administrative Support
Trustbridge Health
01.2017 - 01.2021
- Distributed morning reports to improve operational awareness.
- Executed chart audits and data entry tasks for medical records management.
- Coordinated patient care, processing lab results and death certificates efficiently.
- Resolved issues promptly, delivering exceptional administrative support to boost customer satisfaction.
- Streamlined processes for communications team, enhancing overall efficiency.
- Cross-trained in internal departments to provide comprehensive administrative support.
- Supported management and various departments, ensuring smooth operations.
- Increased office productivity by offering targeted administrative support to dentists and hygienists.
Certified Nursing Assistant
Trustbridge Health
07.2014 - 01.2017
- Delivered high-quality personal care services, ensuring patient dignity through bathing, grooming, and feeding.
- Provided direct patient care, including monitoring vital signs and offering emotional support.
- Assisted patients with daily living activities to enhance comfort and wellbeing.
- Maintained accurate records of patient care and progress for effective communication.
Education
Medical Assistant Technician Diploma - Medical Assistant
Florida Career College
Boynton Beach, FL01.2014
Certified Nursing Assistant -
Sunshine Career Institute
Sunrise, FL01.2010
Skills
- Medical records management
- EMR training
- Compliance with HIPAA, JCAHO, OSHA
- Certified CPR and first aid
- Data analysis and reporting
- Patient scheduling
- Medical terminology
- Microsoft Word proficiency
- Time management skills
- Customer service excellence
- Data entry accuracy
- Office administration tasks
- Filing systems management
- Customer relations strategies
- Problem-solving abilities
- Scheduling coordination
- Documentation and recordkeeping practices
- Database management skills
Certification
- Certified CPR & First Aid
- Medical Assistant Technician Diploma
- CNA- Certified Nursing Assistant
Timeline
Administrative Assistant
Trustbridge Health
01.2023 - Current
IT Equipment Specialist
Trustbridge Health
01.2022 - 01.2023
Scheduling Coordinator
Trustbridge Health
01.2021 - 01.2021
Administrative Support
Trustbridge Health
01.2017 - 01.2021
Certified Nursing Assistant
Trustbridge Health
07.2014 - 01.2017
Medical Assistant Technician Diploma - Medical Assistant
Florida Career College
Certified Nursing Assistant -
Sunshine Career Institute
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