Davia Spier
Washougal,WA
Summary
Heavy Data Entry. Payroll. Microsoft Office. Accounts Receivable. Manager and Supervisor Experience. Comfortable interacting with diverse groups. Strong multi tasking ability with a particular attention to detail. Competent with all aspects of Customer Service. Heavy volume of incoming calls and phone etiquette. Heavy data entry experience, typing (65 wpm) and 10 key. Excellent organizational skills. Decisive, high performer results and detail orientated. Motivated, contributory team member. Strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Operations Support Specialist
Sunset Heating & Cooling
09.2021 - 07.2023
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
- Completed accurate and timely registration transactions in Service Titan to maintain records and support internal audits.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Office Manager/Administrative Assistant, Human Resources
ICS Communications
04.2018 - 07.2020
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Answered employee inquiries regarding health benefits and 401k options.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed office operations while scheduling appointments for department managers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Administrative Assistant
Sunmark Industries
05.2016 - 11.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Associate of Science -
Blue Mountain Community College
2014
Associate of General Studies - undefined
Blue Mountain Community College
2014
Associate of Arts - undefined
Blue Mountain Community College
2014
Career Foundations - undefined
Mt. Hood Community College Health
2010
Diploma - undefined
Aloha High
1990
Skills
- Internal Department Communication
- Customer Care
- Document Uploading
- External Audits
- Account Issues
- Clerical Support
- Monthly Closings
- Accounting Records
- Status Updates
- Team Meetings
- Problem Resolution
- Documentation
Timeline
Operations Support Specialist
Sunset Heating & Cooling
09.2021 - 07.2023
Office Manager/Administrative Assistant, Human Resources
ICS Communications
04.2018 - 07.2020
Administrative Assistant
Sunmark Industries
05.2016 - 11.2017
Associate of Science -
Blue Mountain Community College
Associate of General Studies - undefined
Blue Mountain Community College
Associate of Arts - undefined
Blue Mountain Community College
Career Foundations - undefined
Mt. Hood Community College Health
Diploma - undefined
Aloha High
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