Davia Watson
Burlington,North Carolina
Summary
Ready to offer exceptional leadership and planning abilities to take on new role in Regional Director of Operations setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Operations standards and market trends.
Overview
19
19
years of professional experience
Work History
Director of Pulmonary and Neurodiagnostics
Central Carolina Hospital
09.2023 - Current
- Oversaw departmental budgeting and financial planning, achieving a 12% increase in revenue by optimizing service offerings and enhancing patient volume in a competitive healthcare market
- Collaborated with interdisciplinary teams and executive leadership to develop strategic growth plans, contributing to a 15% increase in market share and expanding critical care services within the hospital system
- Developed and executed individualized care plans for each patient and provided guidance and support to their families regarding respiratory care
- Led negotiations for vendor contracts, reducing operational costs by 10% annually while maintaining high-quality patient care standards and ensuring compliance with regulatory requirements
- Spearheaded initiatives to improve patient safety and quality of care, resulting in a 98% patient satisfaction rate and a 30% reduction in adverse events through policy development and staff training
- Committee Chair for the Code Blue/ Rapid Response Team.
Manager of Cardiopulmonary
Atrium Health
09.2017 - 05.2023
- Achieved 97% patient satisfaction rating and reduced respiratory therapy department costs by 10%
- Established clinical protocols, guidelines and incorporated educational programs leading to improved quality of service, as well as greater staff engagement
- Developed and implemented policy, procedure and protocol for billing, documentation and quality assurance
- Participated in Human Resource Management, employee engagement initiatives and retention strategic planning
- Monitored and managed safety to ensure compliance with federal and state regulations.
Charge Respiratory Therapist
Memorial University Medical Center
10.2014 - 09.2017
- Created change management program leading to improved teamwork, communication, trusting understanding between staff members
- Analytical skills used to create protocols for improving patient safety and cost reduction
- Increased patient satisfaction scores by 25%, decreased response times for critical care by 33% and reduced costs of clinical supplies by 20%
- Implemented successful change management program by conducting focus groups, surveys and providing staff education and training
- Facilitated shared decision-making with health-care interdisciplinary teams to optimize evidence-based clinical practice, quality and safety initiatives.
Certified Nurses Assistant
Medical Center of Central Georgia
09.2005 - 10.2014
- Assisted in daily care of 10+ cardiology patients per shift, contributing to 95% patient satisfaction rate by providing efficient, compassionate care and supporting clinical staff
- Analytical skills used to create protocols for improving patient safety and cost reduction
- Monitored vital signs and documented patient conditions, ensuring accurate and timely reporting to nursing and medical teams, leading to 20% improvement in response times for critical interventions
- Provided patient education on post-procedure care and recovery, which improved patient adherence to treatment plans, leading to 10% decrease in readmission rates
- Collaborated with interdisciplinary teams to execute individualized care plans, directly contributing to 15% reduction in patient complications through enhanced monitoring and communication
- Supported clinical procedures such as EKGs, Cardiac Cath’s, phlebotomy and patient transport, optimizing workflow efficiency and improving turnaround time.
Education
Masters in Healthcare Administration - Healthcare Administration
Southern New Hampshire University
Manchester2021
Bachelors in Healthcare Administration - Healthcare Administration
Southern New Hampshire University
Manchester2019
Associate of Applied Science - Respiratory Care
Oconee Fall Line Technical College
Sandersville, GA09.2014
Skills
- Workforce Planning
- Data-driven decision-making
- Operational Efficiency
- Risk Mitigation
- Process Improvement
- Strategic Planning
- Leadership training
- Process Improvements
- Strategic planning and execution
- Financial Oversight
Timeline
Director of Pulmonary and Neurodiagnostics
Central Carolina Hospital
09.2023 - Current
Manager of Cardiopulmonary
Atrium Health
09.2017 - 05.2023
Charge Respiratory Therapist
Memorial University Medical Center
10.2014 - 09.2017
Certified Nurses Assistant
Medical Center of Central Georgia
09.2005 - 10.2014
Masters in Healthcare Administration - Healthcare Administration
Southern New Hampshire University
Bachelors in Healthcare Administration - Healthcare Administration
Southern New Hampshire University
Associate of Applied Science - Respiratory Care
Oconee Fall Line Technical College
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