Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Davian Gillins

Escalante,UT

Summary

Dynamic professional with extensive experience at Canyon Country Lodge, excelling in guest services and staff scheduling. Proven ability to enhance visitor satisfaction and implement effective performance improvement strategies. Skilled in conflict resolution and inventory management, consistently delivering results that elevate operational efficiency and team collaboration.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Canyon Country Lodge
Escalante, Utah
07.2022 - Current
  • Assisted in managing daily operations and staff scheduling at Canyon Country Lodge.
  • Coordinated guest services to enhance visitor satisfaction and experience.
  • Supported inventory management and supply ordering for lodge operations.
  • Conducted training sessions for new team members on lodge policies.
  • Addressed guest inquiries and resolved issues to maintain service quality.
  • Implemented safety protocols and ensured compliance with health regulations.
  • Collaborated with management to develop staff performance improvement plans.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Created reports on sales trends, inventory levels, and financial data.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Delivery Driver

Beaus Auto Parts
Beaver, Utah
01.2022 - 07.2022
  • Delivered auto parts to various locations within designated timeframes.
  • Inspected vehicles for safety and functionality before each delivery.
  • Maintained accurate delivery logs and documentation for inventory tracking.
  • Communicated effectively with customers regarding delivery status and inquiries.
  • Collaborated with warehouse staff to ensure timely order fulfillment.
  • Assisted in organizing and stocking parts in the warehouse efficiently.
  • Adhered to all traffic regulations and company safety protocols during deliveries.
  • Managed route planning to optimize delivery efficiency and reduce delays.
  • Logged deliveries and pickups and quickly loaded and unloaded deliveries.
  • Responded promptly to emergency situations such as accidents or breakdowns on the road.

Hotel Housekeeper

Hampton Inn & Suites Hotel
Kanab, Utah
11.2018 - 08.2019
  • Cleaned guest rooms and common areas daily to maintain hotel standards.
  • Restocked housekeeping supplies and linens to ensure availability for staff.
  • Reported maintenance issues promptly to support guest comfort and safety.
  • Assisted in training new housekeepers on cleaning procedures and safety protocols.
  • Managed laundry services efficiently, ensuring timely delivery of fresh linens.
  • Maintained cleanliness in high-traffic areas to enhance guest experience.
  • Collaborated with front desk staff to address special guest requests swiftly.
  • Adhered to health and safety regulations while performing housekeeping duties.
  • Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
  • Followed all health and safety regulations when handling chemicals and cleaning solutions.
  • Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
  • Vacuumed carpets, dusted furniture, washed windows and walls.
  • Organized housekeeping carts with necessary supplies at the start of shift.
  • Transported trash from hotel rooms to designated areas on a regular basis.
  • Used wheeled cart to carry linens, towels and cleaning supplies from room to room.
  • Changed bed linens, made beds with fresh linens after guests checked out.
  • Provided excellent customer service by responding quickly to inquiries.
  • Delivered requested items to guest rooms in a timely manner.

Education

High School Diploma -

Beaver High School
Beaver, UT
05-2023

Skills

  • Staff scheduling
  • Guest services
  • Inventory management
  • Performance improvement
  • Safety protocol implementation
  • Customer relationship management
  • Conflict resolution
  • Problem solving
  • Team collaboration
  • Effective communication
  • Time management
  • Employee training
  • Sales reporting

Affiliations

  • I enjoy outdoor recreational activities such as mountain biking, snowboarding, hiking, camping, as well as hunting and fishing.

Accomplishments

  • I was a captain on the football team as well as participated in multitudes of sports activities like wrestling, basketball, and track and field.
  • I also completed a accounting certificate through my high school accounting class. Which was presented to me at graduation.

References

  • Katie (Amber) Crosier / (435) 313-6540
  • Jaxen Crosier / (435) 531-8167
  • Brent Cottam / (435) 436-3131

Timeline

Assistant Manager

Canyon Country Lodge
07.2022 - Current

Delivery Driver

Beaus Auto Parts
01.2022 - 07.2022

Hotel Housekeeper

Hampton Inn & Suites Hotel
11.2018 - 08.2019

High School Diploma -

Beaver High School

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