Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Davian Hemmings

Davian Hemmings

Kingston,Jamaica

Summary

Enthused professional with robust experience in hospitality management, prepared for this role. Proven track record in optimizing front office operations, enhancing guest satisfaction, and streamlining processes. Strong focus on team collaboration and achieving results. Skilled in staff training, conflict resolution, and multitasking with flexible approach to changing needs. Reliable and efficient, ensuring smooth daily operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Night Auditor

Motel 6 Hotel
04.2025 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Generated and printed daily financial reports to track hotel performance.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walk throughs.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.

Front Desk Agent

Holiday Inn Express Hotel Suites
01.2025 - 04.2025
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.

Front Desk Coordinator

Holiday Inn Express Hotel
08.2024 - 09.2024
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
  • Trained all staff on front desk procedures and policies.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.

Night Auditor

Baymont By Wyndham
06.2024 - 08.2024
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Generated and printed daily financial reports to track hotel performance.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.

Front Desk Agent

Homewood Suites by Hilton
04.2024 - 06.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.

Lieutenant

Jamaica Defence Force
03.2021 - 03.2024
  • Duties generally encompass a wide range of responsibilities that are vital to the effective functioning of the military. While specific duties can vary based on the unit and the context of operations, typical responsibilities include: Training, Leadership, Operation Planning, Administration, Internal and External Liaison, Discipline and Welfare, Community Engagement, Specialized Role as opportunity presented itself.

Policy Researcher

Office of the State Minister, Ministry of Education and Youth
01.2020 - 02.2021
  • Duties included: researching and assisting in parliamentary speech presentation. Policy research assistance on the 'Children’s Act', planning assistance of youth month 2018.

Front Office Agent

Couples Negril
11.2017 - 07.2018
  • Duties Included: Perform all check-in and check-out tasks, Manage online and phone reservations, Inform customers about payment methods and verify their credit card data, Register guests collecting necessary information (like contact details and exact dates of their stay), Welcome guests upon their arrival and assign rooms, Provide information about our hotel, available rooms, rates and amenities, Respond to clients’ complaints in a timely and professional manner, Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, Upsell additional facilities and services, when appropriate, Maintain updated records of bookings and payments.

Education

Master of Science - Human Resource Management

European Business School of Barcelona
Barcelona, Spain
06-2024

Caribbean Military Academy
Kingston, Jamaica

Skills

  • Excellent computer skills (Microsoft Word, PowerPoint and Excel);
  • Excellent Report Writing Skills;
  • Ability to multi-task;
  • Display a high level of professionalism when performing job functions;
  • Excellent time management skills;
  • Excellent people management skills and the ability to resolve conflict;;
  • Strong analytical and creative skills;
  • Fast learner
  • Problem-solving
  • Multitasking and organization
  • Front desk operations
  • Strong work ethic
  • Time management
  • Office supervision
  • Customer service
  • Financial management
  • Auditing techniques
  • Training and mentoring

Certification

  • Customer Services
  • Project Management
  • Human Resource Management

Timeline

Night Auditor

Motel 6 Hotel
04.2025 - Current

Front Desk Agent

Holiday Inn Express Hotel Suites
01.2025 - 04.2025

Front Desk Coordinator

Holiday Inn Express Hotel
08.2024 - 09.2024

Night Auditor

Baymont By Wyndham
06.2024 - 08.2024

Front Desk Agent

Homewood Suites by Hilton
04.2024 - 06.2024

Lieutenant

Jamaica Defence Force
03.2021 - 03.2024

Policy Researcher

Office of the State Minister, Ministry of Education and Youth
01.2020 - 02.2021

Front Office Agent

Couples Negril
11.2017 - 07.2018

Master of Science - Human Resource Management

European Business School of Barcelona

Caribbean Military Academy

Similar Profiles

CREATE PROFILE
Davian Hemmings