Davian Mckinney
Salem,MA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills honed at Brooksby Village. Proven ability to enhance guest engagement and ensure order accuracy while adeptly managing POS systems. Recognized for fostering a collaborative environment and resolving customer concerns swiftly, resulting in numerous positive recommendations.
Overview
4
4
years of professional experience
Work History
Server
Brooksby Village
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Ensured timely serving of food and drinks with a focus on individual needs.
- Managed purchase transactions, billing systems, and gratis items with adept use of POS technology.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Assisted needs of several wait staff attending to numerous customers for socially relevant and intentional establishment.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Health Sciences
Northshore Community College
Danvers, MASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Order accuracy
- Sales techniques
- Point of sale (POS) system operations
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server
Brooksby Village
06.2021 - Current
Health Sciences
Northshore Community College
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